AI TOOL PROFILE
Social Intents: AI Chatbot and Live Chat for Team Collaboration Tools
- Customer Support
- AI Chatbot
- Small business owners
- Customer support teams
- Sales teams
- Agencies managing multiple clients
- Teams using Slack or Microsoft Teams
Pricing
Paid plans start at $39/month, with annual billing offering a 20% discount. A 14-day free trial is available with no credit card required.
At a glance
- Best for
- Small business owners, Customer support teams, Sales teams, Agencies managing multiple clients, Teams using Slack or Microsoft Teams
- Key use cases
- Support Desk via Team Chat, Automated First-Line Support, Lead Capture and Qualification, Multi-channel Messaging
- Integrations
- Microsoft Teams, Slack, Google Chat, Zoom, Webex
- Official website
- Visit Social Intents official website
How AI is used
Social Intents is a customer communication platform designed for teams that prefer not to use a separate support dashboard. It connects website chat, WhatsApp, and SMS messages directly into collaboration tools like Microsoft Teams, Slack, and Google Chat, allowing staff to reply from their existing workspace.
The software supports various business sizes, from small teams to larger organizations. It is designed to reduce context switching by turning customer inquiries into threads within the team's preferred chat application.
Buyers can choose from AI models including ChatGPT, Claude, and Gemini to power chatbots that can be trained on website content and documents. This is intended to help handle routine questions automatically before routing complex issues to a human agent.
Buyers should confirm the conversation limits associated with each pricing tier to ensure the plan matches their expected monthly chat volume.
Key Features
Collaboration Tool Integration
Supports sending and receiving customer messages directly within Microsoft Teams, Slack, Google Chat, Zoom, or Webex.
Multi-Model AI Chatbots
Supports the use of ChatGPT, Claude, or Gemini for automated customer interactions with the ability to switch models.
AI Training from Content
Designed to train chatbots by indexing website URLs, PDFs, and help documentation.
Omni-channel Support
Collects messages from website widgets, WhatsApp, SMS, and Facebook Messenger into a unified workflow.
Auto-translation
Supports auto-detection and response in 80+ languages for global customer communication.
White-label Options
Provides agencies the ability to manage multiple client accounts with custom branding.
Use Cases
Support Desk via Team Chat
Using Microsoft Teams or Slack as the primary hub for answering website visitor questions.
Automated First-Line Support
Deploying AI chatbots to handle routine FAQs 24/7 before escalating complex queries to staff.
Lead Capture and Qualification
Using proactive chat invites to engage visitors and push lead data to a CRM.
Multi-channel Messaging
Managing WhatsApp and SMS customer conversations through a unified team channel.
Integrations
- Microsoft Teams
- Slack
- Google Chat
- Zoom
- Webex
- Salesforce
- HubSpot
- Dynamics 365
- Pipedrive
- Zoho CRM
- WordPress
- Shopify
- Wix
- Zapier
- Calendly
FAQ
Which AI models does Social Intents use?
- Social Intents supports chatbots powered by ChatGPT, Claude, and Gemini, and allows users to switch between these models from the dashboard.
Do I need to pay for each agent on my team?
- No per-seat pricing is charged on the Basic, Pro, and Business plans, which allow for unlimited agents. The Starter plan includes up to 3 agents.
How is the AI chatbot trained?
- The AI can be trained by providing a website URL, uploading PDFs, or adding help documentation.
Is there a free trial available?
- Yes, Social Intents offers a 14-day free trial that does not require a credit card to start.
Source category: Customer Support
Source subcategory: AI Chatbot
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