SiteGPT: AI Chatbot for Customer Support
SiteGPT helps small and mid-sized businesses automate initial customer inquiries. It is designed for teams looking to manage repetitive support tickets while maintaining a path for human escalation.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies
- Pricing
- Pricing starts at $39/month for the Starter plan. Higher tiers include Growth ($79/month) and Scale ($259/month). A 7-day free trial is available.
- Key use cases
- Automated Website Support, Lead Generation, Knowledge Base Integration, Hybrid Support Workflow
- Integrations
- Crisp, Intercom, Zendesk, Google Drive, Dropbox
- Official website
- sitegpt.ai/
SiteGPT is an AI-powered chatbot builder designed to act as a first-line support agent. It is trained on a business's specific data, such as website URLs, help center links, and uploaded documents, to provide answers relevant to their products or services.
The tool supports a wide range of training sources and allows for the embedding of bots across multiple sites or within specific support channels. It provides options for automated responses and the ability to hand off complex issues to a human agent.
Buyers should confirm their specific data syncing needs, as automatic content refreshing frequency depends on the pricing tier. Additionally, users with files larger than 10 MB may need to coordinate with the support team for uploads.
Key Features
Supports training via website URLs, sitemaps, YouTube channels, Zendesk Help Centers, Gitbook, and uploaded files like PDF, DOCX, and CSV.
Provides a mechanism to transition a chat from the AI to a live human agent.
Designed to collect visitor details during chat interactions to build a list of potential leads.
The chatbot supports interactions with users in 95 languages.
Supports manual or automatic syncing of website content to keep the chatbot knowledge base updated.
Includes SOC 2 Type II certification, GDPR compliance, and a HIPAA assessment.
Use Cases
Providing answers to common visitor questions by training the bot on a company's public website and FAQ pages.
Using the chat interface to capture contact information from visitors for later follow-up.
Connecting the bot to a Zendesk Help Center or Gitbook to answer queries using existing documentation.
Handling basic inquiries via AI and escalating complex issues to human staff.
Best For
Integrations
Pricing
Pricing starts at $39/month for the Starter plan. Higher tiers include Growth ($79/month) and Scale ($259/month). A 7-day free trial is available.
FAQ
You can train the bot by providing website URLs, sitemap links, YouTube videos, or by uploading text-based files such as PDF, DOCX, and CSV.
Yes, SiteGPT includes a human escalation feature that allows users to transition from the AI to a live agent.
Yes, a 7-day free trial is available for users to test the platform with their own data.
Yes, SiteGPT supports automatic syncing on a monthly, weekly, or daily basis, depending on the pricing plan selected.
Source category: Customer Support
Source subcategory: AI Chatbot
