AI TOOL PROFILE
SiteGPT: AI Chatbot for Customer Support
- Customer Support
- AI Chatbot
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
Pricing
Pricing starts at $39/month for the Starter plan. Higher tiers include Growth ($79/month) and Scale ($259/month). A 7-day free trial is available.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies
- Key use cases
- Automated Website Support, Lead Generation, Knowledge Base Integration, Hybrid Support Workflow
- Integrations
- Crisp, Intercom, Zendesk, Google Drive, Dropbox
- Official website
- Visit SiteGPT official website
How AI is used
SiteGPT is an AI-powered chatbot builder designed to act as a first-line support agent. It is trained on a business's specific data, such as website URLs, help center links, and uploaded documents, to provide answers relevant to their products or services.
The tool supports a wide range of training sources and allows for the embedding of bots across multiple sites or within specific support channels. It provides options for automated responses and the ability to hand off complex issues to a human agent.
Buyers should confirm their specific data syncing needs, as automatic content refreshing frequency depends on the pricing tier. Additionally, users with files larger than 10 MB may need to coordinate with the support team for uploads.
Key Features
Custom Training Sources
Supports training via website URLs, sitemaps, YouTube channels, Zendesk Help Centers, Gitbook, and uploaded files like PDF, DOCX, and CSV.
Human Escalation
Provides a mechanism to transition a chat from the AI to a live human agent.
Lead Capture
Designed to collect visitor details during chat interactions to build a list of potential leads.
Multi-language Support
The chatbot supports interactions with users in 95 languages.
Content Syncing
Supports manual or automatic syncing of website content to keep the chatbot knowledge base updated.
Security Compliance
Includes SOC 2 Type II certification, GDPR compliance, and a HIPAA assessment.
Use Cases
Automated Website Support
Providing answers to common visitor questions by training the bot on a company's public website and FAQ pages.
Lead Generation
Using the chat interface to capture contact information from visitors for later follow-up.
Knowledge Base Integration
Connecting the bot to a Zendesk Help Center or Gitbook to answer queries using existing documentation.
Hybrid Support Workflow
Handling basic inquiries via AI and escalating complex issues to human staff.
Integrations
- Crisp
- Intercom
- Zendesk
- Google Drive
- Dropbox
- OneDrive
- SharePoint
- Notion
- YouTube
- Freshdesk
- Confluence
- Box
- Google Chat
- Messenger
- Slack
- Freshchat
- Zoho SalesIQ
FAQ
How do you train the SiteGPT chatbot?
- You can train the bot by providing website URLs, sitemap links, YouTube videos, or by uploading text-based files such as PDF, DOCX, and CSV.
Can the chatbot hand over a conversation to a human?
- Yes, SiteGPT includes a human escalation feature that allows users to transition from the AI to a live agent.
Is there a free trial for SiteGPT?
- Yes, a 7-day free trial is available for users to test the platform with their own data.
Does SiteGPT update the bot automatically when my website changes?
- Yes, SiteGPT supports automatic syncing on a monthly, weekly, or daily basis, depending on the pricing plan selected.
Source category: Customer Support
Source subcategory: AI Chatbot
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Chatbot software type
Related listings that share the same software type for comparison and shortlisting.
