SiteGlue AI: AI Receptionist & Customer Communication Platform
SiteGlue AI helps businesses manage inbound customer communications. It is designed for teams that need 24/7 appointment scheduling and lead capture.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small businesses, Mid-market companies, Healthcare practices, Professional service firms, Home service contractors
- Pricing
- SiteGlue AI uses a performance-based model with no monthly subscription: $1 per conversation, $10 per team handoff, and $25 per booked appointment. A free trial with 20 conversations is available with no credit card required.
- Key use cases
- After-Hours Lead Capture, Medical and Professional Scheduling, Routine Inquiry Management, Multi-Location Routing
- Integrations
- Google Calendar, Zapier, HubSpot, Salesforce, Juvonno
- Official website
- Visit siteglue official website
SiteGlue AI serves as a virtual front desk that handles inbound calls, website chats, and messages across SMS, WhatsApp, and Facebook Messenger. It is designed to answer common business questions, qualify leads, and schedule appointments using a knowledge base built from a business's own documentation and FAQs.
The tool is intended for service-oriented businesses, including healthcare clinics, law firms, and home service providers. It focuses on reducing missed calls and providing responses to potential clients outside of standard business hours.
Rather than replacing a team, the software supports staff by handing off complex issues to human representatives with conversation context. Buyers should confirm that their specific CRM or scheduling tool is among the supported integrations.
SiteGlue AI uses a performance-based pricing model rather than a monthly subscription, meaning costs are based on the volume of conversations, appointments booked, and team handoffs.
Key Features
Multi-Channel Communication
Supports interactions via phone calls, website chat, SMS, WhatsApp, and Facebook Messenger from a single dashboard.
Automated Appointment Scheduling
Books, reschedules, and confirms appointments in real time across supported channels.
Custom AI Personas
Allows businesses to configure the AI's name, bio, empathy levels, tone, and communication style.
Contextual Team Handoff
Transfers conversations to human staff when complex issues arise, providing the team member with interaction history.
Multi-Language Support
Includes auto-translation capabilities to support customers in different languages.
Knowledge Base Training
Uses RAG integration and web crawling to train the AI on specific business content and FAQs.
Use Cases
After-Hours Lead Capture
Answering inbound calls and chats during evenings and weekends to qualify and capture potential clients.
Medical and Professional Scheduling
Supporting healthcare practices and law firms by automating patient intake and consultation bookings.
Routine Inquiry Management
Handling common questions regarding store hours, pricing, and location details to reduce phone load.
Multi-Location Routing
Routing customer conversations to the correct business location and assigned team member.
Best For
- Small businesses
- Mid-market companies
- Healthcare practices
- Professional service firms
- Home service contractors
Integrations
- Google Calendar
- Zapier
- HubSpot
- Salesforce
- Juvonno
- NexHealth
- Athenahealth
- ModMed
- Healthie
Pricing
SiteGlue AI uses a performance-based model with no monthly subscription: $1 per conversation, $10 per team handoff, and $25 per booked appointment. A free trial with 20 conversations is available with no credit card required.
FAQ
How does SiteGlue AI handle complex requests it cannot answer?
- The tool recognizes when a human is needed and performs a team handoff, transferring the conversation to staff with the context of the interaction.
What is the pricing structure for SiteGlue AI?
- It uses a usage-based model with no monthly fee, charging $1 per conversation, $10 per team handoff, and $25 per booked appointment.
Which communication channels are supported?
- SiteGlue AI operates across website chat, phone calls, SMS, WhatsApp, and Facebook Messenger.
Can the AI be customized for a specific brand?
- Yes, users can configure the AI's name, personality traits, empathy levels, and communication style.
Source category: Customer Support
Source subcategory: AI Assistant
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Categories
Software Type
How AI is used
SiteGlue AI is an AI receptionist for businesses that automates inbound calls, chat, and appointment booking. It is designed for service providers who need 24/7 customer engagement and lead capture. Buyers should consider the per-appointment and per-handoff costs of its pricing model.
Pros & Cons
Pros
- No monthly subscription fees
- Support for multiple messaging and voice channels
- Customizable AI personality and tone
- Conversation context provided during human handoffs
Cons
- Costs increase per booked appointment and team handoff
- Buyers should confirm if their specific EMR or CRM is supported via the Keragon MCP integration
