Shortways: Digital Adoption Platform
Shortways helps mid-market and enterprise companies support software adoption through contextual in-app guidance. It is designed for organizations managing ERP or HRIS deployments that aim to reduce support ticket volume.
At a glance
- Category
- Productivity
- Best for
- Mid-market companies, Enterprise companies, HRIS managers, ERP administrators, CIOs
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- New Software Deployment, Standardizing Data Entry, Annual Process Support, Supplier Portal Guidance, Reducing Support Volume
- Integrations
- Oracle HCM Cloud, SAP SuccessFactors, Talentsoft, Kelio, Oracle ERP Cloud
- Official website
- shortways.com
Shortways is a Digital Adoption Platform (DAP) designed to provide in-application assistance to employees using business tools. It consists of two primary components: the Shortways Assistant for guidance and Smart Ticketing for managing support requests.
The software is intended for mid-market and enterprise organizations, specifically those managed by CIOs, HRIS managers, and ERP administrators. It supports the delivery of step-by-step training and contextual help directly within the software interface, which may reduce the reliance on static user manuals.
Buyers can use the platform to help users during software deployments or to support standardized data entry processes. The system is deployed via a JavaScript component or, where necessary, a browser extension.
Buyers should confirm if the technical deployment method fits their software environment and whether their specific enterprise application is supported.
Key Features
Interactive, embedded tutorials that guide users through specific tasks within the application.
Provides users with definitions and answers based on the screen they are currently viewing.
Displays targeted news or alerts to users when they open the business software.
Allows users to submit assistance requests directly from the application, including screen and profile context.
Provides usage statistics to help administrators monitor where users may need more support.
Allows users to search for guides, FAQ content, and contextual help using keywords.
Use Cases
Supporting employees during the rollout of a new ERP or HRIS through integrated training guides.
Providing contextual definitions to help users enter more reliable data.
Guiding users through infrequent tasks, such as annual performance reviews, to support completion rates.
Helping external suppliers navigate and use company portals.
Using a self-help knowledge base integrated into the workflow to address common questions.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Shortways is used to help employees adopt business applications through integrated step-by-step guides, contextual FAQs, and a smart ticketing system.
It is designed for mid-market and enterprise companies, specifically for CIOs, HRIS managers, ERP managers, and change management consultants.
It typically integrates via a JavaScript component. If the application does not allow this, a browser extension may be used.
Source category: Productivity
Source subcategory: AI Assistant
