Shopgenie - Auto Repair Marketing and CRM Software
Shopgenie helps auto repair shop owners manage customer retention and lead generation. It is designed for shops looking to automate their booking process and review collection.
At a glance
- Category
- Operations
- Best for
- Auto repair shop owners, Automotive business managers, Service advisors
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Automating Appointments, Customer Retention, Reputation Management, Service Advisor Support, Call Performance Tracking
- Integrations
- Google Booking
- Official website
- shopgenie.ai
Shopgenie, now part of Tekmetric Marketing, is a digital toolkit designed for the automotive repair industry. It combines customer relationship management with marketing tools to help shops attract new vehicle visits and maintain customer loyalty.
The software is intended for auto repair shop owners and managers who want to move away from manual scheduling and basic customer tracking. It provides a centralized way to handle appointments, track phone calls, and manage the shop's online presence.
Key capabilities include automated review collection and an AI-driven assistant to support service advisors. Buyers should note that the tool is now integrated into the Tekmetric ecosystem, though existing Shopgenie users maintain their current access.
Before adopting the platform, managers should confirm how the booking and calendar tools align with their specific shop flow and whether the automated review tools meet their local marketing needs.
Key Features
Supports automated appointment scheduling to manage shop bookings.
Customer relationship management tools designed to help retain automotive customers.
Automatically gathers customer reviews to help manage the shop's online reputation.
Includes call tracking, recording, and training features for auto repair environments.
An AI assistant designed to support service advisors with their tasks.
Allows shop owners to manage and set their availability.
Provides website options designed to help increase vehicle count.
Use Cases
Using the Booking Tool to allow customers to schedule visits.
Utilizing the CRM to track customer history and encourage repeat business.
Employing automated review collection to build a digital presence.
Using Jasmine AI to assist service advisors in managing customer interactions.
Using the phone system to record and track calls for training purposes.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Shopgenie is used by auto repair shops to automate appointment scheduling, manage customer relationships through a CRM, and increase vehicle count using targeted websites and review collection.
Yes, it includes Jasmine AI, which is designed to assist service advisors with their daily tasks.
Shopgenie is now part of Tekmetric Marketing, though existing customers retain their platform access and support.
Yes, the platform includes a feature for automated review collection to help shops manage their online reputation.
Source category: Operations
Source subcategory: CRM
