AI TOOL PROFILE
Shopgenie - Auto Repair Marketing and CRM Software
- Operations
- CRM
- Auto repair shop owners
- Automotive business managers
- Service advisors
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Auto repair shop owners, Automotive business managers, Service advisors
- Key use cases
- Automating Appointments, Customer Retention, Reputation Management, Service Advisor Support, Call Performance Tracking
- Integrations
- Google Booking
- Official website
- Visit shopgenie official website
How AI is used
Shopgenie, now part of Tekmetric Marketing, is a digital toolkit designed for the automotive repair industry. It combines customer relationship management with marketing tools to help shops attract new vehicle visits and maintain customer loyalty.
The software is intended for auto repair shop owners and managers who want to move away from manual scheduling and basic customer tracking. It provides a centralized way to handle appointments, track phone calls, and manage the shop's online presence.
Key capabilities include automated review collection and an AI-driven assistant to support service advisors. Buyers should note that the tool is now integrated into the Tekmetric ecosystem, though existing Shopgenie users maintain their current access.
Before adopting the platform, managers should confirm how the booking and calendar tools align with their specific shop flow and whether the automated review tools meet their local marketing needs.
Key Features
Booking Tool
Supports automated appointment scheduling to manage shop bookings.
CRM
Customer relationship management tools designed to help retain automotive customers.
Automated Review Collection
Automatically gathers customer reviews to help manage the shop's online reputation.
Phone System
Includes call tracking, recording, and training features for auto repair environments.
Jasmine AI
An AI assistant designed to support service advisors with their tasks.
Calendar Management
Allows shop owners to manage and set their availability.
Websites
Provides website options designed to help increase vehicle count.
Use Cases
Automating Appointments
Using the Booking Tool to allow customers to schedule visits.
Customer Retention
Utilizing the CRM to track customer history and encourage repeat business.
Reputation Management
Employing automated review collection to build a digital presence.
Service Advisor Support
Using Jasmine AI to assist service advisors in managing customer interactions.
Call Performance Tracking
Using the phone system to record and track calls for training purposes.
Integrations
- Google Booking
FAQ
What is Shopgenie used for?
- Shopgenie is used by auto repair shops to automate appointment scheduling, manage customer relationships through a CRM, and increase vehicle count using targeted websites and review collection.
Does Shopgenie have AI capabilities?
- Yes, it includes Jasmine AI, which is designed to assist service advisors with their daily tasks.
What happened to Shopgenie?
- Shopgenie is now part of Tekmetric Marketing, though existing customers retain their platform access and support.
Can it help with customer reviews?
- Yes, the platform includes a feature for automated review collection to help shops manage their online reputation.
Source category: Operations
Source subcategory: CRM
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