AI TOOL PROFILE
ResolveAI: AI Chatbot for Customer Support
- Customer Support
- AI Chatbot
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Non-technical business owners
Pricing
Paid plans start at $9/month for the Basic tier, with Enhanced at $29/month and Expert at $79/month. A 10-day free trial is available.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Non-technical business owners
- Key use cases
- Automated Customer Support, Lead Generation and Booking, Internal Knowledge Base, Multi-Channel Engagement
- Integrations
- WhatsApp, Facebook Messenger, Slack, WordPress, Shopify
- Official website
- Visit ResolveAI official website
How AI is used
ResolveAI is an AI chatbot platform designed to handle customer interactions by using a business's specific data for training. Users can connect the tool to website URLs, uploaded files, and Google Sheets to help the chatbot provide answers based on company information.
The software is designed for individuals, small businesses, and enterprises. It supports deployment on websites and integrates with specific messaging apps to interact with customers.
Key capabilities include the ability for human team members to take over a conversation if the AI cannot resolve an issue, as well as automated meeting booking. Buyers should note that the amount of training data and the number of monthly messages vary across pricing tiers.
Before choosing a plan, buyers should confirm if they require the GPT-4 model or if the GPT-3.5 turbo version meets their needs, as this affects the monthly cost.
Key Features
Custom Data Training
Supports training chatbots via website pages, uploaded documents, and Google Sheets.
Human Takeover
Allows team members to monitor active chats and step in as live agents when needed.
Meeting Scheduling
Includes a booking assistant designed to automate the scheduling of meetings and appointments.
Multilingual Support
Designed to converse in various languages to support international customers.
Custom AI Personas
Allows users to define the chatbot's communication style and persona to align with their brand.
Remote Data Lookups
Supports API-based tools for looking up data and triggering actions during conversations.
Use Cases
Automated Customer Support
Using a trained bot to answer common questions 24/7 and handle initial customer inquiries.
Lead Generation and Booking
Engaging visitors to collect emails and schedule appointments automatically.
Internal Knowledge Base
Deploying AI agents to help employees find information within company documents and data.
Multi-Channel Engagement
Managing customer interactions across WhatsApp, Facebook Messenger, and Slack.
Integrations
- Facebook Messenger
- Slack
- WordPress
- Shopify
- Wix
- Google Drive
- Zapier
- Make.com
FAQ
How do you train the ResolveAI chatbot?
- You can train the bot by providing direct prompts or by connecting data sources such as website URLs, uploaded documents, and Google Sheets.
Can a human take over the chat from the AI?
- Yes, the dashboard allows team members to monitor chats and jump in as a live agent when a customer requests a human or a specific alert is triggered.
What are the pricing options for ResolveAI?
- There are three paid tiers: Basic ($9/mo), Enhanced ($29/mo), and Expert ($79/mo), with annual discounts available. A 10-day free trial is provided.
Source category: Customer Support
Source subcategory: AI Chatbot
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