AI TOOL PROFILE
Prokeep: AI-Powered Order Engine for Distributors
- Operations
- Order Management
- Wholesale distributors
- Multi-location distribution centers
- Inside sales teams
- Parts and warehouse managers
Pricing
Prokeep offers Basic, Pro, and Elite tiers. Pricing is customized based on the number of locations operated and the specific feature set required.
At a glance
- Best for
- Wholesale distributors, Multi-location distribution centers, Inside sales teams, Parts and warehouse managers
- Key use cases
- Centralizing Inbound Requests, Supporting Bid Preparation, Re-engaging Inactive Customers, Coordinating Branch Communications
- Integrations
- NetSuite ERP, Epicor Eclipse ERP, Epicor Prophet 21 ERP, Dynamics 365 ERP, Salesforce CRM
- Official website
- Visit prokeep official website
How AI is used
Prokeep is an order engine designed for the front-of-house operations of distributors in industries such as building materials, HVAC, and plumbing. It aggregates communication channels—including text, phone, web chat, email, and fax—into one interface to help teams manage customer requests.
The software is built for sales, marketing, and parts teams, as well as managers overseeing multiple locations. It uses AI to help turn inbound requests into quotes and supports proactive sales efforts through targeted SMS marketing and customer segmentation.
Buyers should confirm how the Basic, Pro, and Elite pricing tiers align with their specific needs, as features like AI order automation and audience building are tiered. The platform also provides an open API and various integrations for ERP and FSM systems to help sync customer data.
Key Features
Centralized Communication
Aggregates text, phone, web chat, email, and fax into a shared team inbox.
AI Order Automation
Supports workflows designed to help turn customer requests into quotes.
SMS Marketing
Supports sending broadcast messages and targeted campaigns to engage customers.
Audience Builder
Allows users to segment customers based on activity and custom labels for targeted outreach.
Multi-location Support
Designed to handle communications and routing across multiple business locations.
Contact Enrichment
Uses AI to help gather more information about new business contacts.
Use Cases
Centralizing Inbound Requests
Managing customer inquiries from text, email, and web chat in one place to support response times.
Supporting Bid Preparation
Using AI order automation to help convert customer-sent photos of cut sheets or spec labels into quotes.
Re-engaging Inactive Customers
Using audience segmentation to identify and reach out to dormant accounts via targeted SMS.
Coordinating Branch Communications
Routing messages to inside sales or yard teams across different locations.
Integrations
- NetSuite ERP
- Epicor Eclipse ERP
- Epicor Prophet 21 ERP
- Dynamics 365 ERP
- Salesforce CRM
- HubSpot CRM
- FieldPulse FSM
- Trade Hounds FSM
- Zapier
- Zendesk
FAQ
Who is Prokeep designed for?
- It is designed for distributors in industries such as building materials, electrical, HVAC, industrial, paint, plumbing, and truck parts.
What communication channels does Prokeep centralize?
- Prokeep aggregates text, phone, web chat, email, and fax into a single shared team inbox.
How does Prokeep pricing work?
- Prokeep uses a tiered model (Basic, Pro, and Elite) with custom quotes based on the number of locations and the features required.
Does Prokeep integrate with other business tools?
- Yes, it integrates with various ERPs, FSMs, and CRMs, and it provides an open API.
Source category: Operations
Source subcategory: Order Management
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