Permut: AI Chatbot and Customer Experience Automation
Permut helps customer support teams automate routine inquiries and capture structured feedback. It is designed for companies that need to maintain a brand voice while scaling support across multiple messaging channels.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Mid-market companies, Enterprise companies, Operations managers
- Pricing
- Pricing starts at €110/month for the Free plan, with Business and Scale plans at €310/month and €1,270/month respectively. Enterprise custom pricing is available with monthly AI credits ranging from 50 to 5,000.
- Key use cases
- Automating Routine Support, Post-Interaction Feedback, Lead Qualification, Multichannel Support Deployment
- Integrations
- Webhooks, WhatsApp, Instagram
- Official website
- permut.com
Permut is a conversational AI platform designed to build and manage AI agents that execute business workflows. It allows administrators to set up agents using natural language instructions and business rules, which may reduce the need for complex decision trees.
The tool supports deployment across the web, WhatsApp, and Instagram, and is designed for automating resolutions for common tasks such as order tracking and returns.
Beyond automation, the platform transforms chat interactions into structured insights, which may help operations managers identify friction points in the customer journey. Security is a core focus, with the platform maintaining SOC 2, ISO 27001, and GDPR compliance.
Buyers should confirm if the monthly AI credit limits in the tiered pricing align with their expected interaction volumes to avoid top-up costs.
Key Features
Identifies the purpose of a customer's message to trigger the appropriate workflow.
Designed to execute workflows to resolve customer issues without human intervention.
Provides visibility into active chats to support behavior adjustments and quality control.
Allows businesses to define behavioral rules to keep AI agents on-brand and protect customer data.
Analyzes conversations to identify customer intent and operational friction points.
Supports importing data from websites to inform the AI agent's knowledge base.
Supports managing different versions of agent configurations.
Use Cases
Handling common inquiries such as order tracking, cancellations, and returns across web and social channels.
Inviting satisfied customers to leave public reviews and capturing NPS data.
Using conversational agents to interact with potential customers and identify qualified leads.
Running a consistent AI agent across a website, WhatsApp, and Instagram.
Best For
Integrations
Pricing
Pricing starts at €110/month for the Free plan, with Business and Scale plans at €310/month and €1,270/month respectively. Enterprise custom pricing is available with monthly AI credits ranging from 50 to 5,000.
FAQ
Permut supports deployment across the web, WhatsApp, and Instagram, depending on the selected pricing plan.
The platform is designed with SOC 2 certification, ISO 27001, and GDPR compliance to protect customer information.
Plans start at €110/month (Free), €310/month (Business), and €1,270/month (Scale), with custom pricing available for Enterprise clients.
Yes, it is designed for automated resolution of routine workflows, and it can escalate complex cases to human teams with full context.
Source category: Customer Support
Source subcategory: AI Chatbot
