AI TOOL PROFILE
Permut: AI Chatbot and Customer Experience Automation
- Customer Support
- AI Chatbot
- Customer support teams
- Mid-market companies
- Enterprise companies
- Operations managers
Pricing
Pricing starts at €110/month for the Free plan, with Business and Scale plans at €310/month and €1,270/month respectively. Enterprise custom pricing is available with monthly AI credits ranging from 50 to 5,000.
At a glance
- Best for
- Customer support teams, Mid-market companies, Enterprise companies, Operations managers
- Key use cases
- Automating Routine Support, Post-Interaction Feedback, Lead Qualification, Multichannel Support Deployment
- Integrations
- Webhooks, WhatsApp, Instagram
- Official website
- Visit Permut official website
How AI is used
Permut is a conversational AI platform designed to build and manage AI agents that execute business workflows. It allows administrators to set up agents using natural language instructions and business rules, which may reduce the need for complex decision trees.
The tool supports deployment across the web, WhatsApp, and Instagram, and is designed for automating resolutions for common tasks such as order tracking and returns.
Beyond automation, the platform transforms chat interactions into structured insights, which may help operations managers identify friction points in the customer journey. Security is a core focus, with the platform maintaining SOC 2, ISO 27001, and GDPR compliance.
Buyers should confirm if the monthly AI credit limits in the tiered pricing align with their expected interaction volumes to avoid top-up costs.
Key Features
Intent Detection
Identifies the purpose of a customer's message to trigger the appropriate workflow.
Automated Resolution
Designed to execute workflows to resolve customer issues without human intervention.
Conversation Monitoring
Provides visibility into active chats to support behavior adjustments and quality control.
Guardrails
Allows businesses to define behavioral rules to keep AI agents on-brand and protect customer data.
Structured Insight Generation
Analyzes conversations to identify customer intent and operational friction points.
Website Scraping
Supports importing data from websites to inform the AI agent's knowledge base.
Version Control
Supports managing different versions of agent configurations.
Use Cases
Automating Routine Support
Handling common inquiries such as order tracking, cancellations, and returns across web and social channels.
Post-Interaction Feedback
Inviting satisfied customers to leave public reviews and capturing NPS data.
Lead Qualification
Using conversational agents to interact with potential customers and identify qualified leads.
Multichannel Support Deployment
Running a consistent AI agent across a website, WhatsApp, and Instagram.
Integrations
- Webhooks
FAQ
What channels does Permut support?
- Permut supports deployment across the web, WhatsApp, and Instagram, depending on the selected pricing plan.
How does Permut handle security and data privacy?
- The platform is designed with SOC 2 certification, ISO 27001, and GDPR compliance to protect customer information.
What is the pricing for Permut?
- Plans start at €110/month (Free), €310/month (Business), and €1,270/month (Scale), with custom pricing available for Enterprise clients.
Can Permut resolve issues without a human agent?
- Yes, it is designed for automated resolution of routine workflows, and it can escalate complex cases to human teams with full context.
Source category: Customer Support
Source subcategory: AI Chatbot
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