AI TOOL PROFILE
Pagerly: On-Call Scheduling and Incident Management
- Operations
- Incident Management
- DevOps and SRE teams
- IT support teams
- Customer support organizations
- IT operations managers
Pricing
Paid plans start at $19/month per team for the Basic plan and $39/month per team for the Starter plan, with an additional $4/user/month for paging. Annual billing offers a 20% discount.
At a glance
- Best for
- DevOps and SRE teams, IT support teams, Customer support organizations, IT operations managers
- Key use cases
- Managing On-Call Rotations, Incident Response Coordination, External Service Monitoring, Customer Communication
- Integrations
- Slack, Microsoft Teams, Discord, Jira, PagerDuty
- Official website
- Visit pagerly official website
How AI is used
Pagerly is an incident management and on-call scheduling tool that operates within collaboration platforms. It allows managers to create round-robin rotations and schedules, which can be synced with Slack usergroups to help teams identify who is currently on call.
The platform supports automated paging via SMS and phone calls for critical issues. It also includes tools for monitoring third-party SaaS services and creating public status pages to communicate uptime to customers.
For teams using other specialized tools, Pagerly offers two-way synchronization with platforms such as Jira, PagerDuty, and Opsgenie to help maintain incident records across different systems.
Buyers should confirm if the paging costs per user fit their budget and verify the specific sync capabilities for their existing ticketing systems.
Key Features
On-Call Scheduling
Supports round-robin or custom rotations with daily, weekly, or custom interval shifts, including overrides and swaps.
Automated Paging
Notifies on-call staff through SMS, phone calls, and email for incident responses.
SaaS Monitoring
Monitors over 3,000 SaaS services and provides notifications when downtime is detected.
Status Page Creation
Supports the creation and management of public status pages with custom domains to communicate service uptime.
Chat Integration
Syncs on-call schedules with Slack usergroups and can automatically update channel topics.
Incident Response Bot
Helps manage incidents within Slack by supporting the generation of Zoom meetings and Jira tickets.
Use Cases
Managing On-Call Rotations
Setting up round-robin schedules to distribute on-call duties among engineering or IT staff.
Incident Response Coordination
Using a Slack-based bot to coordinate responders, assign an incident commander, and track response times.
External Service Monitoring
Tracking the uptime of third-party API and SaaS dependencies to receive alerts for external outages.
Customer Communication
Maintaining a public status page to keep users informed about service interruptions.
Integrations
- Slack
- Microsoft Teams
- Discord
- Jira
- PagerDuty
- OpsGenie
- Zendesk
- Google Calendar
- HubSpot
- GitHub
- Salesforce
FAQ
Is there a free trial for Pagerly?
- Yes, Pagerly offers a 30-day free trial for new users.
Can I use Pagerly without PagerDuty or OpsGenie?
- Yes, you can use Pagerly's native rotation tools to create and manage schedules directly within the platform.
How does Pagerly handle pricing for paging?
- Base plans start at $19 or $39 per month per team, and paging (calls) is billed as an additional $4 per user per month.
Does Pagerly store data from my other integrations?
- The vendor states that Pagerly only stores authentication keys (OAuth, API keys) and computes integration information at runtime.
Source category: Operations
Source subcategory: Incident Management
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