AI TOOL PROFILE
OhMD: Patient Communication Software
- Healthcare
- Communication API
- Physician Practices
- Multi-location medical groups
- Healthcare software developers
Pricing
Pricing starts at $300/month for the Communicate plan and $500/month for the Automate plan (which includes AI voice). Enterprise custom pricing is available for larger organizations.
At a glance
- Best for
- Physician Practices, Multi-location medical groups, Healthcare software developers
- Key use cases
- Automating Routine Patient Calls, Managing Call Volumes, Managing Patient Outreach, Embedding Messaging in EHRs
- Integrations
- athenahealth, eClinicalWorks
- Official website
- Visit ohmd official website
How AI is used
OhMD is a communication platform designed for medical practices to manage patient interactions across voice, text, and web channels. It uses an AI voice agent called Nia to handle routine calls such as appointment scheduling, medication refills, and basic inquiries, which may help reduce the number of calls staff must answer manually.
The tool is built for physician practices that experience high inbound call volumes. It centralizes conversations—including AI-handled calls and human-led texts—into a unified inbox, allowing staff to monitor and take over AI conversations when a patient has a complex or sensitive need.
Buyers should note that the platform is designed for healthcare use and supports HIPAA compliance, provided appropriate patient consent is obtained. It is intended to support front-desk staff by handling repetitive tasks.
Before choosing this tool, buyers should confirm which specific EHR integrations are available and evaluate which pricing tier matches their automation needs, as some features like AI voice are limited to higher-priced plans.
Key Features
Nia AI Voice Agent
An AI agent that answers routine patient calls for scheduling, reminders, refills, and basic questions.
HIPAA-Compliant Texting
Supports secure two-way SMS and encrypted messaging for patient communication.
Unified Inbox
A single view for managing calls, SMS, AI replies, and staff messages in one auditable thread.
Call-to-Text
Moves patient conversations from phone calls to secure text messaging when appropriate.
Voicemail Transcription
Uses AI to transcribe voicemails and place them into the unified inbox for staff review.
Special Delivery API
A developer API for embedding HIPAA-compliant SMS messaging into other healthcare software.
Use Cases
Automating Routine Patient Calls
Handling volumes of repetitive calls for appointment booking and prescription refills using AI voice.
Managing Call Volumes
Using call-deflection to text to help patients reach the office without waiting on hold.
Managing Patient Outreach
Sending broadcast messages for appointment reminders or care gap campaigns to help reduce no-shows.
Embedding Messaging in EHRs
Using the developer API to add two-way texting into clinical workflows.
Integrations
- athenahealth
- eClinicalWorks
FAQ
Do patients need to download an app to use OhMD?
- No, patients communicate using standard phone calls and text messages without needing to download an app or log into a portal.
Is OhMD HIPAA compliant?
- Yes, OhMD is designed for healthcare and supports HIPAA-compliant communication, provided that the practice obtains the necessary patient consent.
What is the difference between the Communicate and Automate plans?
- The Communicate plan starts at $300/month and focuses on texting and basic workflows, while the Automate plan starts at $500/month and adds AI voice agents for answering calls and booking appointments.
Can staff intervene in an AI-handled phone call?
- Yes, OhMD uses a 'hero-in-the-loop' model where staff can monitor, join, or take over AI conversations from the unified inbox at any time.
Source category: Healthcare
Source subcategory: Communication API
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