Norby AI: AI Chatbot for Customer Support
Norby AI helps small and mid-sized businesses automate customer interactions. It is designed for teams that need to provide responses based on existing product documentation or FAQs.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, Customer Support Teams, Non-technical business owners
- Pricing
- Plans include a free version, a Basic plan at €9/month, and a PRO plan at €50/month. Additional training automations are billed at €0.18 per day.
- Key use cases
- Automating Customer Support, Sales Response Automation, Internal Employee Support
- Integrations
- Discord, Telegram, Instagram
- Official website
- norby.io
Norby AI is a no-code platform designed to create AI agents for customer support and sales. Users can copy and paste project content, such as service descriptions and FAQs, which the system uses to generate responses via ChatGPT.
The tool is intended for business owners and support teams who want to automate initial customer inquiries without programming experience. It can be deployed as a widget on websites or connected to specific messaging channels.
Buyers should confirm that while base plans offer unlimited domains and team seats, the training data capacity is limited by the number of "automations" purchased. Those with extensive documentation may need to calculate the daily cost of additional automations to ensure the tool fits their budget.
Key Features
Supports training the AI by pasting product descriptions and FAQs without writing code.
Supports 17 different languages for interacting with customers.
Supports the addition of product cards, forms, and buttons to chat responses.
Can be integrated into websites, Discord, Telegram, and Instagram.
Plans include unlimited domains, GPT requests, widgets, and team seats.
Use Cases
Using product documentation to provide automated answers to common customer questions on a website.
Generating responses to potential leads based on service descriptions.
Integrating the bot with Telegram to help employees find technical documentation answers.
Best For
Integrations
Pricing
Plans include a free version, a Basic plan at €9/month, and a PRO plan at €50/month. Additional training automations are billed at €0.18 per day.
FAQ
Users provide training data by copying and pasting product descriptions, documentation, or FAQs into the platform.
It can be added to a website and integrated with Discord, Telegram, and Instagram.
There is a free version, a Basic plan at €9/month, and a PRO plan at €50/month, with additional automations costing €0.18 per day.
Source category: Customer Support
Source subcategory: AI Chatbot
