AI TOOL PROFILE
Neo Agent: AI Automation for MSPs
- Operations
- AI Agent Platform
- Managed Service Providers
- IT Service Providers
- IT Operations Managers
- Service Desk Leads
Pricing
Paid plans start at $1,300/month for the Starter tier. Other tiers include Growth ($1,950/mo) and Professional ($2,600/mo), with pricing based on monthly credit limits and ticket volumes.
At a glance
- Best for
- Managed Service Providers, IT Service Providers, IT Operations Managers, Service Desk Leads
- Key use cases
- Support Ticket Triage, Employee Onboarding, Autonomous Remediation, Ticket Merging
- Integrations
- Autotask, ConnectWise, DattoRMM, Hudu, ITGlue
- Official website
- Visit Neo Agent official website
How AI is used
Neo Agent is designed as a digital L1 technician for Managed Service Providers (MSPs). It connects with PSA, RMM, and documentation tools to support the triage, routing, and resolution of common service desk tickets.
The tool is built for IT service providers seeking to reduce manual ticket dispatching and repetitive administrative tasks. It supports workflows such as user onboarding, account creation, and the execution of remediation scripts via RMM tools.
Buyers can configure automation workflows using plain English, which may reduce the need for specialized automation engineers. The system includes a feedback loop where users can correct outputs to help the AI adapt to their specific environment.
Buyers should confirm if their specific PSA and RMM tools are among the supported integrations and evaluate if the credit-based pricing model aligns with their monthly ticket volume.
Key Features
AI L1 Technician
Supports Level 1 tasks, including ticket triage, dispatch, and routine resolutions.
Automated Ticket Management
Categorizes, prioritizes, and routes tickets to technicians automatically.
Plain English Configuration
Supports the setup of automation workflows using natural language.
RMM Script Execution
Can trigger RMM tools to perform remediation, such as restarting services or clearing caches.
User Onboarding and Offboarding
Supports automated account creation, license assignment, and mailbox configuration.
Ticket QA
Designed to perform quality assurance checks on completed work.
Use Cases
Support Ticket Triage
Categorizing and assigning incoming tickets to technicians based on expertise.
Employee Onboarding
Automating the creation of user accounts and assignment of software licenses.
Autonomous Remediation
Executing RMM scripts to resolve common technical issues.
Ticket Merging
Identifying and combining duplicate tickets.
Integrations
- Autotask
- ConnectWise
- DattoRMM
- Hudu
- ITGlue
- N-Able
- Pax8
FAQ
What does Neo Agent do for MSPs?
- It acts as an AI L1 technician that supports ticket triage, routing, and resolution, and can execute RMM scripts and manage user onboarding.
How is Neo Agent priced?
- Pricing starts at $1,300 per month for the Starter plan, with Growth and Professional tiers available based on credits and tickets handled monthly.
Does Neo Agent require coding to set up?
- No, workflows are designed to be configured using plain English.
What tools does Neo Agent integrate with?
- It integrates with several PSA, RMM, and documentation tools, including Autotask, ConnectWise, DattoRMM, Hudu, ITGlue, N-Able, and Pax8.
Source category: Operations
Source subcategory: AI Agent Platform
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