Neo Agent: AI Automation for MSPs
Neo Agent helps Managed Service Providers automate repetitive L1 support tasks and ticket management. It is designed for MSPs looking to handle ticket volumes through automation.
At a glance
- Category
- Operations
- Best for
- Managed Service Providers, IT Service Providers, IT Operations Managers, Service Desk Leads
- Pricing
- Paid plans start at $1,300/month for the Starter tier. Other tiers include Growth ($1,950/mo) and Professional ($2,600/mo), with pricing based on monthly credit limits and ticket volumes.
- Key use cases
- Support Ticket Triage, Employee Onboarding, Autonomous Remediation, Ticket Merging
- Integrations
- Autotask, ConnectWise, DattoRMM, Hudu, ITGlue
- Official website
- neoagent.io
Neo Agent is designed as a digital L1 technician for Managed Service Providers (MSPs). It connects with PSA, RMM, and documentation tools to support the triage, routing, and resolution of common service desk tickets.
The tool is built for IT service providers seeking to reduce manual ticket dispatching and repetitive administrative tasks. It supports workflows such as user onboarding, account creation, and the execution of remediation scripts via RMM tools.
Buyers can configure automation workflows using plain English, which may reduce the need for specialized automation engineers. The system includes a feedback loop where users can correct outputs to help the AI adapt to their specific environment.
Buyers should confirm if their specific PSA and RMM tools are among the supported integrations and evaluate if the credit-based pricing model aligns with their monthly ticket volume.
Key Features
Supports Level 1 tasks, including ticket triage, dispatch, and routine resolutions.
Categorizes, prioritizes, and routes tickets to technicians automatically.
Supports the setup of automation workflows using natural language.
Can trigger RMM tools to perform remediation, such as restarting services or clearing caches.
Supports automated account creation, license assignment, and mailbox configuration.
Designed to perform quality assurance checks on completed work.
Use Cases
Categorizing and assigning incoming tickets to technicians based on expertise.
Automating the creation of user accounts and assignment of software licenses.
Executing RMM scripts to resolve common technical issues.
Identifying and combining duplicate tickets.
Best For
Integrations
Pricing
Paid plans start at $1,300/month for the Starter tier. Other tiers include Growth ($1,950/mo) and Professional ($2,600/mo), with pricing based on monthly credit limits and ticket volumes.
FAQ
It acts as an AI L1 technician that supports ticket triage, routing, and resolution, and can execute RMM scripts and manage user onboarding.
Pricing starts at $1,300 per month for the Starter plan, with Growth and Professional tiers available based on credits and tickets handled monthly.
No, workflows are designed to be configured using plain English.
It integrates with several PSA, RMM, and documentation tools, including Autotask, ConnectWise, DattoRMM, Hudu, ITGlue, N-Able, and Pax8.
Source category: Operations
Source subcategory: AI Agent Platform
