{"best_for":["Managed Service Providers","IT Service Providers","IT Operations Managers","Service Desk Leads"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/neo-agent","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/neo-agent.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-031.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Neo Agent (https://aitoolsforbusiness.ai/neo-agent)"},"features":["AI L1 Technician: Supports Level 1 tasks, including ticket triage, dispatch, and routine resolutions.","Automated Ticket Management: Categorizes, prioritizes, and routes tickets to technicians automatically.","Plain English Configuration: Supports the setup of automation workflows using natural language.","RMM Script Execution: Can trigger RMM tools to perform remediation, such as restarting services or clearing caches.","User Onboarding and Offboarding: Supports automated account creation, license assignment, and mailbox configuration.","Ticket QA: Designed to perform quality assurance checks on completed work."],"freshness_status":"fresh","name":"Neo Agent","pricing_note":"Paid plans start at $1,300/month for the Starter tier. Other tiers include Growth ($1,950/mo) and Professional ($2,600/mo), with pricing based on monthly credit limits and ticket volumes.","pricing_url":"https://neoagent.io/pricing","primary_category":"Operations","profile_last_verified":"2026-06-07T21:05:21.112Z","secondary_categories":[],"short_description":"Neo Agent is an AI automation platform for Managed Service Providers that supports ticket triage, L1 technician tasks, and workflow automation.","slug":"neo-agent","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/neo-agent","use_cases":["Support Ticket Triage: Categorizing and assigning incoming tickets to technicians based on expertise.","Employee Onboarding: Automating the creation of user accounts and assignment of software licenses.","Autonomous Remediation: Executing RMM scripts to resolve common technical issues.","Ticket Merging: Identifying and combining duplicate tickets."],"website_url":"https://neoagent.io/"}