myKaarma | Auto Dealership Service Software for Payments, Scheduling & Communication
myKaarma helps auto dealerships manage their service and parts departments. It is designed for teams looking to digitize the customer journey from appointment booking to final payment.
At a glance
- Category
- Operations
- Best for
- Auto Dealerships, Service and Parts Departments, Dealership BDCs, Automotive Accounting Teams
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The company offers Essentials, Advanced, and Ultimate packages, with additional add-on tools available.
- Key use cases
- Digital Service Scheduling, Remote Payment Collection, Pre-Arrival Diagnosis, Technician Coaching
- Integrations
- Dealerware
- Official website
- mykaarma.com
myKaarma is a software suite for automotive dealership fixed operations. It provides tools for Service and Parts departments, Business Development Centers (BDC), and accounting teams.
The platform uses AI to support administrative tasks, such as booking appointments, routing communications, and reviewing technician videos. It includes a payment engine that supports multiple payment methods and surcharging to help dealerships manage transaction costs.
Buyers can choose from different packaging levels—Essentials, Advanced, and Ultimate—depending on the required feature set. Certain tools, such as Scheduler+ and mobile service options, are available as add-ons to these packages.
Buyers should confirm how the platform integrates with their specific Dealer Management System (DMS) and whether the AI tools, such as the Tech Video Grader, fit their technician workflows.
Key Features
An embeddable scheduling tool that supports capacity management and promotes factory menus and open recalls during booking.
A multi-department payment engine supporting credit, debit, Apple Pay, Google Pay, and buy-now pay-later options with surcharging capabilities.
An AI tool designed to review technician videos to support quality control and training.
An AI assistant that books appointments and collects diagnostic information and photos from customers before they arrive.
Supports digital multi-point inspections using video walk-arounds to provide transparency to customers.
A module designed for managing loaner vehicle fleets.
Use Cases
Using an embeddable scheduler on the dealership website to book appointments and identify open recalls.
Sending invoices via text or email to allow customers to pay for services online.
Gathering diagnostic context, photos, and videos from customers via AI assistants to prepare the service team.
Using AI to review technician-recorded videos to support consistency in multi-point inspections.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The company offers Essentials, Advanced, and Ultimate packages, with additional add-on tools available.
FAQ
It provides automation tools and a communication hub that helps BDCs manage inbound calls, texts, and emails while supporting appointment booking.
Yes, it supports online payments via text and email, as well as in-person payments using methods including Apple Pay and Google Pay.
Basic video walk-arounds are included in the Essentials plan, while Premium Video MPI and Tech Video Grader are available in the Advanced and Ultimate plans.
Source category: Operations
Source subcategory: Automotive Service Management
