Lookback: UX Research Platform
Lookback helps product teams and researchers collect qualitative user feedback through usability testing and interviews. It is designed for organizations that need to align stakeholders via live session observation.
At a glance
- Category
- Software Development
- Best for
- UX Researchers, Product Management Teams, Software Companies, Enterprise Product Teams
- Pricing
- Plans start at $299/year for Freelancers (10 sessions) and go up to $4,122/year for Insights Hub (300 sessions). A free trial is available for 60 days with 5 sessions.
- Key use cases
- App and Website Usability Testing, Remote User Interviews, Stakeholder Alignment, Asynchronous Prototype Testing
- Integrations
- User Interviews
- Official website
- lookback.com
Lookback is a qualitative research tool for usability testing of apps and websites. It supports moderated sessions, where researchers engage with participants in real time, and unmoderated studies for asynchronous feedback collection. The platform records screen and camera activity, including mobile touch events, to help teams observe user behavior.
It is designed for UX researchers, product managers, and stakeholders. The platform includes an AI assistant called Eureka that supports transcription, automated summaries, and one-click note-taking during sessions.
Buyers should note that paid plans require an annual commitment. While a free trial is available, certain capabilities, such as exporting session data, are reserved for paid plans. The platform is GDPR, SOC 2 Type II, and CCPA compliant.
Key Features
Supports live interactive sessions for discovery or independent task-based studies for asynchronous feedback.
Supports AI-generated transcript summaries, automated headlines, and one-click note-taking during research.
Allows team members and stakeholders to watch live sessions and collaborate via chat without disrupting the participant.
Integrates with User Interviews to recruit and manage vetted participants from the dashboard.
Captures screen and camera footage, including mobile taps and swipes, with tools to redact audio or video segments.
Supports the creation of shareable video reels compiled from multiple research sessions.
Use Cases
Observing how users interact with a digital product to identify friction points.
Conducting qualitative interviews to understand user motivations and behaviors via screen and camera recording.
Inviting decision-makers to observe live user sessions to build a shared understanding of customer needs.
Using unmoderated sessions to collect feedback on workflows without scheduling live calls.
Best For
Integrations
Pricing
Plans start at $299/year for Freelancers (10 sessions) and go up to $4,122/year for Insights Hub (300 sessions). A free trial is available for 60 days with 5 sessions.
FAQ
Moderated sessions allow researchers to engage with participants live to ask follow-up questions, while unmoderated sessions let participants complete tasks independently.
Yes, Lookback offers a 60-day free trial that includes 5 sessions and access to core features, though exporting is not available during the trial.
Users can invite their own participants for free or use an integration with User Interviews to recruit vetted participants for a fee.
Yes, the platform is GDPR compliant, SOC 2 Type II compliant, and adheres to the California Consumer Privacy Act.
Source category: Software Development
Source subcategory: Usability Testing
