AI TOOL PROFILE
Liveforce - Lead Generation and Conversion Platform
- Sales
- Sales Enablement
- Service-based businesses
- Law firms
- Home improvement contractors
- Marketing agencies
- Small to mid-sized sales teams
Pricing
Fixed plans range from $299 to $799 per month based on website traffic, while enterprise users can opt for a pay-per-qualified-lead model at $19.99 per lead. A one-time $300 setup fee applies.
At a glance
- Best for
- Service-based businesses, Law firms, Home improvement contractors, Marketing agencies, Small to mid-sized sales teams
- Key use cases
- After-Hours Lead Capture, Appointment Booking, Lead Routing, Multi-Channel Engagement
- Official website
- Visit liveforce official website
How AI is used
Liveforce is a lead conversion platform designed to capture website traffic through a blend of human sales agents and AI assistance. The service is designed to capture visitor information and support scheduling appointments directly onto a business calendar.
It is built for service providers, such as law firms, home improvement contractors, and healthcare professionals, who may need to respond to inquiries outside of standard business hours.
Beyond the chat widget, the platform supports SMS messaging and live call transfers to connect leads to team members. It also includes a CRM for managing these interactions.
Buyers should confirm whether a managed service model fits their brand voice and check which pricing tier supports their specific website traffic volume.
Key Features
Managed Live Chat
24/7 lead capture and interaction handled by industry-trained agents with AI assistance.
Appointment Scheduling
Supports qualifying leads and booking meetings directly onto an existing calendar.
Call Connect
Live transfer of qualified calls directly to the business team.
SMS Text-to-Chat
Supports capturing leads via text messaging for users who prefer SMS over web chat.
Lead Qualification
A screening process designed to filter prospects before they are passed to the sales team.
Integrated CRM
A centralized hub to track conversations, monitor performance, and manage lead data.
Mobile App
A companion app for managing leads and notifications.
Use Cases
After-Hours Lead Capture
Using live agents to interact with and qualify website visitors who arrive outside of normal business hours.
Appointment Booking
Moving a qualified website visitor from a chat conversation to a scheduled consultation on a calendar.
Lead Routing
Identifying urgent requests through chat and using live call transfer to connect the prospect to a team member.
Multi-Channel Engagement
Capturing leads across web chat, Facebook Messenger, and SMS.
FAQ
How does Liveforce handle lead qualification?
- Liveforce agents use a screening process and business-specific playbooks to filter prospects before they are passed to the sales team.
What is the cost of Liveforce?
- Monthly fixed plans start at $299 and go up to $799 depending on traffic, while enterprise clients can pay $19.99 per qualified lead. There is also a one-time $300 setup fee.
Is a long-term contract required?
- No, the service operates on a month-to-month basis with no long-term contracts or cancellation fees.
Source category: Sales
Source subcategory: Sales Enablement
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