Lexmark Enterprise Software Review: Managed Print Services
Lexmark helps enterprise and mid-market companies manage their print infrastructure. It is designed for organizations that may need to reduce manual supply ordering and remotely diagnose hardware issues.
At a glance
- Category
- Browse Operations tools
- Best for
- Enterprise Companies, Mid-Market Companies, Operations Managers, IT Fleet Administrators
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Enterprise Fleet Management, Remote Hardware Maintenance, Digital Document Capture, Retail Signage Automation
Lexmark offers a combination of printing hardware and cloud-based software for enterprise and mid-market business environments. The system uses AI-powered workflows and IoT sensors to help manage document imaging and device health from a central location.
For operations managers, the software supports the oversight of printer fleets and the digitization of hardcopy documents. It includes features to monitor toner levels and diagnose service issues, which may reduce the need for on-site technician visits.
Buyers should confirm whether they require managed print services (MPS) or standalone hardware, as the software is designed to work with Lexmark's cloud services and hardware ecosystem. The company is now a subsidiary of Xerox.
Key Features
Lexmark Cloud Services
A cloud-based management system for overseeing 9-Series printers and multifunction devices.
IoT Sensor Diagnostics
Onboard sensors that diagnose service issues and support remote fixes.
AI-Powered Workflows
Uses artificial intelligence to calculate remaining supplies and support printing tasks.
Cloud Print Management (CPM)
Supports the use of shared computing power in the cloud to manage print jobs.
Capture Software
A portal designed to capture, process, and route digital documents.
Cartridge and Equipment Recycling
Programs for the return and recycling of toner and hardware.
Use Cases
Enterprise Fleet Management
Using cloud services to monitor and manage multifunction devices across multiple locations.
Remote Hardware Maintenance
Using IoT sensors to identify and fix printer service issues remotely.
Digital Document Capture
Digitizing hardcopy documents to reduce shadow copying and manual paper processes.
Retail Signage Automation
Using the Retail Publishing Solution to manage and print shelf-edge signage.
Best For
- Enterprise Companies
- Mid-Market Companies
- Operations Managers
- IT Fleet Administrators
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
What does Lexmark's AI do for printing?
- Lexmark uses AI to calculate remaining supplies to help prevent unnecessary re-supplying and to support printing workflows.
How do the IoT sensors help with printer maintenance?
- IoT sensors are designed to diagnose service issues and support remote fixes, which may reduce the need for on-site technician visits.
Who is Lexmark software designed for?
- The solutions are aimed at mid-market and enterprise-level companies that need to manage fleets of imaging hardware.
Source category: Operations
Source subcategory: Managed Print Services
More tools in Operations
Other published listings in the Operations category.
Categories
Software Type
How AI is used
Lexmark provides AI-powered printing and imaging software and IoT diagnostics for enterprise and mid-market businesses. It supports workflows for print management, remote hardware servicing, and document digitization. These software solutions are designed to work with Lexmark hardware.
Pros & Cons
Pros
- Sustainability focus with documented recycling programs.
- IoT sensors may resolve a significant portion of service issues remotely.
- AI calculations may help prevent unnecessary supply re-orders.
- Cloud-based access may reduce manual setup work.
Cons
- Software features are primarily designed for use with Lexmark hardware.
- Pricing was not clearly available from the provided evidence.
- The provided evidence does not detail specific user permission levels.
