Knova Knowledge Management Software
Knova helps large customer service and support organizations manage complex queries across multiple channels. It is designed for teams that need to scale their support knowledge and provide self-service options to customers.
At a glance
- Category
- Customer Support
- Best for
- Large customer support organizations, Enterprise service teams, Organizations with complex technical documentation
- Pricing
- Knova offers a 14-day free trial with no credit card required, which includes an onboarding session.
- Key use cases
- Internal Support Knowledge Base, Customer Self-Service, User Community Building, Content Quality Improvement
- Official website
- knova.com
Knova is a knowledge management platform designed for large-scale customer service and support operations. It focuses on organizing company knowledge so that agents and customers can find answers to complex queries.
The tool is intended for support teams that manage a high volume of information and aim to reduce manual tickets. It provides a system where knowledge can be stored, searched, and updated based on user interaction.
Key capabilities include a self-service portal for customers and a mobile application (KMX) for access. The platform also includes a community element, allowing users to contribute to the knowledge base via forums.
Buyers should confirm if the scale of this enterprise-grade solution aligns with their specific organizational size and technical requirements.
Key Features
Uses search and learning algorithms to help agents and customers find relevant answers.
A dedicated area where users can resolve issues on-demand and view information about known issues.
A mobile application that provides access to knowledge base features for support teams and customers.
Integrated forums that allow customers and product experts to build a user-driven knowledge community.
A system that uses star ratings and user feedback to help identify and promote article quality.
Tools to view search trends, outcomes, and success rates.
Use Cases
Helping customer service agents find answers to complex queries across channels using AI search.
Providing a portal where customers can find solutions independently to help reduce ticket volume.
Using forums to capture knowledge from experienced customers and product experts.
Applying user ratings and feedback to help refine knowledge base articles over time.
Best For
Pricing
Knova offers a 14-day free trial with no credit card required, which includes an onboarding session.
FAQ
Knova is a knowledge management solution that helps large support organizations handle complex queries using AI-enhanced search and self-service portals.
Yes, Knova offers a 14-day free trial that does not require a credit card and includes an onboarding session.
Yes, Knova includes community-driven forums that allow users and product experts to contribute knowledge.
Yes, Knova provides a mobile experience called KMX that allows support teams and customers to access features on the go.
Source category: Customer Support
Source subcategory: Knowledge Management
