AI TOOL PROFILE
Knova Knowledge Management Software
- Customer Support
- Knowledge Management
- Large customer support organizations
- Enterprise service teams
- Organizations with complex technical documentation
Pricing
Knova offers a 14-day free trial with no credit card required, which includes an onboarding session.
At a glance
- Best for
- Large customer support organizations, Enterprise service teams, Organizations with complex technical documentation
- Key use cases
- Internal Support Knowledge Base, Customer Self-Service, User Community Building, Content Quality Improvement
- Official website
- Visit knova official website
How AI is used
Knova is a knowledge management platform designed for large-scale customer service and support operations. It focuses on organizing company knowledge so that agents and customers can find answers to complex queries.
The tool is intended for support teams that manage a high volume of information and aim to reduce manual tickets. It provides a system where knowledge can be stored, searched, and updated based on user interaction.
Key capabilities include a self-service portal for customers and a mobile application (KMX) for access. The platform also includes a community element, allowing users to contribute to the knowledge base via forums.
Buyers should confirm if the scale of this enterprise-grade solution aligns with their specific organizational size and technical requirements.
Key Features
AI-Enhanced Search
Uses search and learning algorithms to help agents and customers find relevant answers.
Self-Service Portal
A dedicated area where users can resolve issues on-demand and view information about known issues.
KMX Mobile Experience
A mobile application that provides access to knowledge base features for support teams and customers.
Community-Driven Forums
Integrated forums that allow customers and product experts to build a user-driven knowledge community.
Smart Learning System
A system that uses star ratings and user feedback to help identify and promote article quality.
Actionable Analytics
Tools to view search trends, outcomes, and success rates.
Use Cases
Internal Support Knowledge Base
Helping customer service agents find answers to complex queries across channels using AI search.
Customer Self-Service
Providing a portal where customers can find solutions independently to help reduce ticket volume.
User Community Building
Using forums to capture knowledge from experienced customers and product experts.
Content Quality Improvement
Applying user ratings and feedback to help refine knowledge base articles over time.
FAQ
What does Knova do?
- Knova is a knowledge management solution that helps large support organizations handle complex queries using AI-enhanced search and self-service portals.
Does Knova have a free trial?
- Yes, Knova offers a 14-day free trial that does not require a credit card and includes an onboarding session.
Can customers contribute to the knowledge base?
- Yes, Knova includes community-driven forums that allow users and product experts to contribute knowledge.
Is there a mobile version of Knova?
- Yes, Knova provides a mobile experience called KMX that allows support teams and customers to access features on the go.
Source category: Customer Support
Source subcategory: Knowledge Management
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