AI TOOL PROFILE
Scribe: Step-by-Step Guide Creation Software
- Operations
- Knowledge Management
- Operations Managers
- IT Support Teams
- HR and L&D Specialists
- Customer Success Managers
- Small to Mid-sized Business Owners
Pricing
Scribe offers a free Basic plan for browser-based guides. Paid tiers include Personal ($23/user/month) and Team ($59/month for 5 users, plus $12 per additional user), with custom pricing for Enterprise.
At a glance
- Best for
- Operations Managers, IT Support Teams, HR and L&D Specialists, Customer Success Managers, Small to Mid-sized Business Owners
- Key use cases
- Standard Operating Procedures (SOPs), Employee Onboarding, Customer Training, IT Troubleshooting
- Integrations
- ServiceNow, Jira, Zendesk, Confluence, PDF export
- Official website
- Visit scribe official website
How AI is used
Scribe is a documentation tool designed to automate the creation of how-to guides. The software captures a user's actions across web, mobile, and desktop applications to generate a visual guide.
It is built for teams in IT, Operations, Finance, and HR who need to share technical processes or company standards. The tool supports the creation of guides and 'Pages' that combine multiple guides with text and video.
Buyers should confirm which plan they need based on their environment; the basic version supports browser-based capture, while desktop and mobile capture are available in paid tiers. Organizations with privacy requirements can use redaction features found in higher tiers.
It is designed to reduce manual effort involved in maintaining knowledge bases and training materials.
Key Features
Automatic Workflow Capture
Records clicks and keystrokes to generate step-by-step visual guides.
Cross-Platform Capture
Supports recording processes across web browsers, mobile apps, and desktop applications.
Sensitive Data Redaction
Provides manual and automatic blurring of PII and PHI to protect sensitive information in screenshots.
Multi-Format Export
Supports exporting documentation to PDF, HTML, and Markdown formats.
Workflow AI
Uses AI to help identify potential improvements in documented workflows.
Custom Branding
Allows teams to apply company logos, colors, and fonts to published guides.
Use Cases
Standard Operating Procedures (SOPs)
Capturing recurring business tasks to create standardized guides for team consistency.
Employee Onboarding
Building a library of how-to guides to help new hires learn internal software and processes.
Customer Training
Creating visual self-serve content to help customers resolve issues.
IT Troubleshooting
Documenting password resets and software setups to provide as self-service help for employees.
Integrations
- ServiceNow
- Jira
- Zendesk
- Confluence
- PDF export
- HTML export
- Markdown export
FAQ
Can I use Scribe for free?
- Yes, Scribe offers a Basic plan for free that allows you to generate how-to guides within your web browser.
Does Scribe work on desktop applications?
- Yes, but desktop capture is a feature for Pro and Enterprise plans; it is not available on Basic accounts.
How does Scribe handle sensitive information?
- Scribe provides manual redaction for Pro users and enforced automatic redaction of PII and PHI for Enterprise users.
Can I mix free and paid accounts on one team?
- No, all members of a specific team must be on the same pricing tier.
Source category: Operations
Source subcategory: Knowledge Management
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