Klutch: Internal Knowledge Base and Canned Responses
Klutch helps customer support and sales teams manage company information and common answers. It is designed for businesses looking to document internal SOPs and standardize responses.
At a glance
- Category
- Operations
- Best for
- Customer support teams, Sales teams, Small businesses, Mid-market companies, Remote teams
- Pricing
- Pricing starts at $5 per month. A free plan is available with limits on pages and canned responses (up to 10) and storage (up to 2 GB). The Pro plan provides unlimited pages, responses, and storage.
- Key use cases
- Managing Repetitive Queries, SOP Documentation, Employee Onboarding
- Integrations
- Chrome extension, Edge extension, Slack, Zoom, Gmail
- Official website
- www.klutch.app
Klutch is a knowledge management platform designed to help teams centralize internal information. It provides a company wiki for long-form documentation and a canned response system for short, reusable answers.
The tool is designed for teams in customer-facing roles, such as sales and support, who frequently handle repetitive queries. Through browser extensions and integrations, users can access their knowledge base while working in other tabs.
The platform supports real-time collaboration and version control for its pages, which may help teams keep documentation current.
Buyers should note that the free version has limits on the number of pages and responses; teams with more extensive documentation needs may require the Pro plan.
Key Features
A system for storing and managing copyable answers to common customer and teammate questions.
Supports long-form documentation for SOPs and general company information shared across the organization.
Available for Chrome and Edge to allow users to retrieve knowledge and responses within their browser.
Allows team members to work together on documents in real time and leave comments.
Provides the ability to edit documents and revert to previous versions if necessary.
Supports granting access to specific team members, user groups, or making pages public for the company.
Use Cases
Using canned responses to answer common questions from customers or teammates.
Creating and organizing standard operating procedures in a central company wiki.
Providing new hires with access to a centralized knowledge base to support onboarding workflows.
Best For
Integrations
Pricing
Pricing starts at $5 per month. A free plan is available with limits on pages and canned responses (up to 10) and storage (up to 2 GB). The Pro plan provides unlimited pages, responses, and storage.
FAQ
The free plan includes up to 10 pages and canned responses, 2 GB of storage, 10 AI responses/emails, and access to browser extensions and integrations.
The Pro plan provides unlimited pages, canned responses, and storage.
Klutch is a web-based platform that provides Chrome and Edge extensions to help users access knowledge while working in other tabs.
Source category: Operations
Source subcategory: Knowledge Management
