AI TOOL PROFILE
Janis: AI Chatbot Automation
- Customer Support
- AI Chatbot
- Customer support teams
- Chatbot agencies
- Small to mid-sized businesses
Pricing
Paid plans start at $25/month for the Pro tier (2,500 requests). Gold is $50/month (30,000 requests) and Platinum is $150/month (100,000 requests), with additional requests billed variably. A 14-day free trial is available.
At a glance
- Best for
- Customer support teams, Chatbot agencies, Small to mid-sized businesses
- Key use cases
- Automated Support, Agency Client Management, Hybrid AI-Human Workflows
- Integrations
- Google Dialogflow, Manychat, Chatfuel, Slack, Node.js
- Official website
- Visit janis official website
How AI is used
Janis is a conversational AI platform designed to connect automated bot responses with human support. By integrating with Google Dialogflow, the tool helps understand the intent behind customer messages rather than relying solely on keywords, which may help reduce the frequency of incorrect automated responses.
The software is intended for businesses and agencies that manage multiple client bots. It allows users to set up automated workflows, use AI templates to begin setup, and configure alerts that notify staff when a human needs to take over a conversation.
Buyers should note that the platform is focused on AI management and integration. While it supports various messaging channels and third-party tools, users should confirm if the request-based pricing model aligns with their expected monthly message volume.
Key Features
AI Intent Understanding
Integrates with Google AI to analyze the meaning behind customer messages to trigger responses.
Human-in-the-Loop Escalation
Supports the ability for human agents to pause the AI and take over conversations in real time.
AI Templates Library
Provides pre-made templates to help users deploy AI capabilities.
Event-Based Alerts
Supports desktop notifications to alert team members when specific events occur in a conversation.
Data Extraction
Includes functionality to extract and store data from conversational interactions.
Use Cases
Automated Support
Using AI to provide responses to common customer inquiries.
Agency Client Management
Managing multiple client bot workspaces under a primary agency account for billing purposes.
Hybrid AI-Human Workflows
Automating initial customer interactions and escalating issues to a live agent via alerts.
Integrations
- Google Dialogflow
- Manychat
- Chatfuel
- Slack
- Node.js
- Google Sheets
FAQ
Is there a free trial for Janis?
- Yes, the Pro plan includes a 14-day free trial with no credit card required.
How is Janis priced?
- Pricing is per workspace based on the number of AI requests (messages) received from end users, with tiers including Pro, Gold, and Platinum.
Can agencies use Janis for multiple clients?
- Yes, agencies can create a main workspace and set up individual client workspaces as sub-accounts for centralized billing.
Source category: Customer Support
Source subcategory: AI Chatbot
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