Janis: AI Chatbot Automation
Janis supports customer support teams and agencies in managing AI-driven conversations. It is designed for organizations that want to automate responses while maintaining a path for human agents to intervene.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Chatbot agencies, Small to mid-sized businesses
- Pricing
- Paid plans start at $25/month for the Pro tier (2,500 requests). Gold is $50/month (30,000 requests) and Platinum is $150/month (100,000 requests), with additional requests billed variably. A 14-day free trial is available.
- Key use cases
- Automated Support, Agency Client Management, Hybrid AI-Human Workflows
- Integrations
- Google Dialogflow, Manychat, Chatfuel, Slack, Node.js
- Official website
- janis.ai
Janis is a conversational AI platform designed to connect automated bot responses with human support. By integrating with Google Dialogflow, the tool helps understand the intent behind customer messages rather than relying solely on keywords, which may help reduce the frequency of incorrect automated responses.
The software is intended for businesses and agencies that manage multiple client bots. It allows users to set up automated workflows, use AI templates to begin setup, and configure alerts that notify staff when a human needs to take over a conversation.
Buyers should note that the platform is focused on AI management and integration. While it supports various messaging channels and third-party tools, users should confirm if the request-based pricing model aligns with their expected monthly message volume.
Key Features
Integrates with Google AI to analyze the meaning behind customer messages to trigger responses.
Supports the ability for human agents to pause the AI and take over conversations in real time.
Provides pre-made templates to help users deploy AI capabilities.
Supports desktop notifications to alert team members when specific events occur in a conversation.
Includes functionality to extract and store data from conversational interactions.
Use Cases
Using AI to provide responses to common customer inquiries.
Managing multiple client bot workspaces under a primary agency account for billing purposes.
Automating initial customer interactions and escalating issues to a live agent via alerts.
Best For
Integrations
Pricing
Paid plans start at $25/month for the Pro tier (2,500 requests). Gold is $50/month (30,000 requests) and Platinum is $150/month (100,000 requests), with additional requests billed variably. A 14-day free trial is available.
FAQ
Yes, the Pro plan includes a 14-day free trial with no credit card required.
Pricing is per workspace based on the number of AI requests (messages) received from end users, with tiers including Pro, Gold, and Platinum.
Yes, agencies can create a main workspace and set up individual client workspaces as sub-accounts for centralized billing.
Source category: Customer Support
Source subcategory: AI Chatbot
