AI TOOL PROFILE
Intelswift: AI Customer Service Automation
- Customer Support
- AI Assistant
- Customer support teams
- CX teams
- Small businesses
- Mid-market companies
- Enterprise companies
Pricing
Plans start at $59/month/seat for Chat HelpDesk, $99/month/seat for Voice, and $119/month/seat for All-in-one. Usage-based fees apply at $0.10 per Chat AI conversation and $0.25 per Voice AI minute; a 14-day free trial is available.
At a glance
- Best for
- Customer support teams, CX teams, Small businesses, Mid-market companies, Enterprise companies
- Key use cases
- FAQ Automation, Order and Billing Support, Lead Nurturing, Agent Assistance
- Integrations
- HubSpot, Slack, Salesforce, Mailchimp, Calendly
- Official website
- Visit Intelswift official website
How AI is used
Intelswift is a customer service automation platform designed to handle routine customer interactions across various digital and voice channels. It uses AI agents to manage initial inquiries and provides a handoff process to human staff for more complex issues.
The software supports small to mid-market companies and enterprise support teams that manage a high volume of FAQs. It can be used as a standalone helpdesk or connected to existing systems like Zendesk or Salesforce.
Key functionality includes a copilot for live agents to provide response suggestions and automated workflows to categorize and route tickets. Buyers should consider the usage-based pricing model for AI interactions in addition to the monthly seat cost.
Prospective users should confirm if the specific AI actions and integrations available in the marketplace align with their internal operational systems.
Key Features
Omnichannel Support
Centralizes interactions from phone, chat, email, WhatsApp, Slack, Instagram, Facebook Messenger, and Telegram.
AI Agents
Supports Level 1 support by answering FAQs and performing specific actions like order tracking or fraud reporting.
Swift Copilot
Provides human agents with real time response suggestions and conversation summaries.
Ticketing Workflows
A visual automation builder used to assign, prioritize, and close support tickets.
AI Analytics
Dashboards that track metrics such as CSAT, First Contact Resolution (FCR), and Average Handle Time (AHT).
Knowledge Base
A public help center that allows customers to find self-service answers.
Use Cases
FAQ Automation
Using AI agents to handle repetitive common questions across chat and voice channels.
Order and Billing Support
Automating routine tasks such as tracking parcels or managing billing inquiries.
Lead Nurturing
Deploying AI agents to engage with new leads and provide immediate responses.
Agent Assistance
Supporting human staff with AI-generated response drafts to help maintain brand tone.
Integrations
- HubSpot
- Slack
- Salesforce
- Mailchimp
- Calendly
- Stripe
- Zendesk
- JIRA
- Atlassian
- Zoho CRM
- Pipedrive CRM
FAQ
How is Intelswift priced?
- It uses a hybrid model with seat-based monthly plans starting at $59 and usage-based fees ($0.10 per chat conversation and $0.25 per voice minute).
Does Intelswift require coding to set up?
- No, it can be installed on a website by copying and pasting a code snippet to embed the widget.
Can Intelswift work with my existing helpdesk?
- Yes, it is designed to integrate with existing systems like Zendesk and Salesforce.
Source category: Customer Support
Source subcategory: AI Assistant
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