Inspectlet: Session Replay and Web Analytics
Inspectlet helps product teams and business owners identify where users struggle on their website. It is designed for companies that need to visualize conversion drop-offs or detect technical errors.
At a glance
- Category
- Browse Data & Analytics tools
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Product Teams
- Pricing
- Inspectlet uses a freemium model with a free plan providing 2,500 monthly sessions across up to 3 websites. Annual billing offers 15% savings, and Enterprise plans include phone support and 24-month storage.
- Key use cases
- Analyzing Conversion Drop-offs, Detecting User Frustration, Troubleshooting Technical Issues, Optimizing Page Layouts, Collecting User Feedback
- Official website
- Visit inspectlet official website
Inspectlet is a web analytics tool designed to capture the experience of website visitors. It records sessions including mouse movements, clicks, scrolls, and keypresses, which helps teams see how users interact with their pages.
The platform is designed for product teams and businesses of various sizes. It provides tools for behavioral analysis, such as dynamic heatmaps and form analytics, which may help pinpoint why users abandon a signup or purchase flow.
AI-powered features can automatically flag rage clicks and JavaScript errors, and a natural-language interface allows users to query behavioral data. These features may reduce the manual work required to find problematic sessions.
Buyers should confirm their monthly session volume and data retention requirements, as these factors determine the appropriate pricing plan.
Key Features
Session Replay
Records visitor sessions including mouse movements, clicks, and scrolls to visualize the user journey.
Dynamic Heatmaps
Provides eye-tracking, click, and scroll maps that support single-page apps and dynamic content.
AI Session Insights
Automatically analyzes sessions to detect rage clicks, JavaScript errors, and conversion drop-offs.
Ask Inspectlet AI
Allows users to query behavioral data using plain English to receive formatted answers and session links.
Form Analytics
Tracks conversion rates and identifies fields that may cause visitors to abandon a form.
A/B Testing
Includes a visual editor and goal tracking to test site designs.
Feedback Surveys
Supports on-site Net Promoter Score (NPS) surveys and open-ended feedback collection.
Error Logging
Automatically catches JavaScript errors and provides stack traces linked to session replays.
Use Cases
Analyzing Conversion Drop-offs
Defining a goal funnel and reviewing replays of users who abandoned the process at specific steps.
Detecting User Frustration
Using AI to identify rage clicks or navigation loops where users appear stuck.
Troubleshooting Technical Issues
Linking JavaScript errors directly to a session recording to identify the steps leading to an error.
Optimizing Page Layouts
Using scroll and click heatmaps to determine if important content is being seen or ignored.
Collecting User Feedback
Deploying targeted NPS surveys to gather qualitative data from specific user segments.
Best For
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Product Teams
Pricing
Inspectlet uses a freemium model with a free plan providing 2,500 monthly sessions across up to 3 websites. Annual billing offers 15% savings, and Enterprise plans include phone support and 24-month storage.
FAQ
How does the Inspectlet free plan work?
- The free plan provides 2,500 recorded sessions per month for up to 3 websites and includes session replay, heatmaps, and A/B testing.
Does Inspectlet slow down website performance?
- The tracking script loads asynchronously via a global CDN and is designed to avoid blocking page rendering.
How long is visitor data stored in Inspectlet?
- Data retention ranges from 1 month on the free plan up to 24 months for Enterprise customers.
Does it work with modern JavaScript frameworks?
- Yes, it supports React, Angular, Vue, and other JavaScript-heavy frameworks.
Source category: Data & Analytics
Source subcategory: Analytics & Reporting
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Categories
Software Type
How AI is used
Inspectlet provides a web analytics platform for product teams that combines session replay and heatmaps with AI-driven frustration detection. It supports conversion funnel analysis and error logging. Data retention periods vary by plan.
Pros & Cons
Pros
- Supports dynamic content and single-page applications (SPAs).
- AI can surface high-interest sessions based on detected anomalies.
- Combines A/B testing, surveys, and heatmaps in one platform.
- Offers a free plan for low-volume sites.
Cons
- Free plan data retention is limited to one month.
- 24-month data storage is only available on Enterprise plans.
- Recording stops once the monthly session limit is reached.
