AI TOOL PROFILE
Hoiio - Communication-Platform-as-a-Service
- Operations
- Communication API
- Small business owners
- Enterprise communication managers
- Remote teams
- Telemarketing teams
Pricing
Hoiio uses a pay-as-you-go, usage-based pricing model with direct purchase plans available through their web store.
At a glance
- Best for
- Small business owners, Enterprise communication managers, Remote teams, Telemarketing teams
- Key use cases
- Cloud PBX Setup, Contact Center Management, SMS Marketing, MS Teams Phone Integration
- Integrations
- Microsoft Teams, CRM
- Official website
- Visit hoiio official website
How AI is used
Hoiio is a cloud-based communication platform designed for business connectivity needs, ranging from phone systems to messaging. It uses a modular approach, allowing users to add components such as Cloud PBX, contact center features, and E-Fax based on their requirements.
The software supports a variety of users, including individual business owners and larger enterprises. It provides browser-based and app access through its Zentrex softphone, which supports desktops, laptops, and mobile devices.
Practical applications include setting up automated call routing, managing inbound and outbound call centers, and coordinating SMS marketing. The platform supports AI Voice bot integration and WhatsApp for omni-channel communication.
Buyers should confirm how the pay-as-you-go model aligns with their budget and whether specific third-party CRM integrations they require are supported.
Key Features
Customizable Call Flows
Allows businesses to design and edit how calls are routed through their organization in real time.
Zentrex Softphone
A proprietary tool that supports simultaneous calling across desktop, laptop, IP phones, and mobile SIMs.
AI Voice Bot Integration
Supports the integration of AI-driven voice bots to handle automated interactions.
Omni-channel WhatsApp Support
Provides a way to manage customer touchpoints through WhatsApp and other channels.
Auto Attendant
Acts as a first-layer greeting and manages inbound call traffic routing.
Skill-based Routing
Routes calls to agents based on their skills or availability.
Call Recording
Records calls across devices for quality insights and security compliance.
Use Cases
Cloud PBX Setup
Implementing a virtual phone system to support remote work.
Contact Center Management
Creating inbound and outbound call centers with agent monitoring and analytics.
SMS Marketing
Sending personalized SMS campaigns and performing DNC checking.
MS Teams Phone Integration
Integrating telephony features into the Microsoft Teams environment.
Integrations
- Microsoft Teams
- CRM
FAQ
What is Hoiio's pricing model?
- Hoiio operates on a usage-based, pay-as-you-go model, allowing businesses to pay for the services they use.
Does Hoiio work with Microsoft Teams?
- Yes, it offers MS Teams Phone integration, which allows users to make and receive calls on the Microsoft Teams desktop or mobile apps.
What devices are supported by Hoiio's softphone?
- The Zentrex softphone supports desktops, laptops, IP phones, and mobile SIM cards, and allows for simultaneous calling.
Source category: Operations
Source subcategory: Communication API
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