HelloShift: Hotel Operations Software
HelloShift helps independent hotels and management companies manage guest communications and back-of-house tasks. It is designed for properties looking to transition from manual logbooks and phone-based inquiries to digital workflows.
At a glance
- Category
- Operations
- Best for
- Independent hotels, Hotel groups, Hotel management companies, Boutique resorts
- Pricing
- Pricing starts at $50 per month or $1.25 per room monthly for the Starter plan. The Pro plan bundles features starting at $160 per month or $4-$5 per room monthly. Custom enterprise pricing is available.
- Key use cases
- Automating Routine Guest Inquiries, Digital Shift Handovers, Maintenance and Task Tracking, Pre-Arrival Guest Coordination
- Integrations
- Oracle Opera, Mews, Cloudbeds, WebRezPro, RoomMaster
- Official website
- helloshift.com
HelloShift is a cloud-based operations platform for hotels of all sizes, including boutique properties and resorts. It coordinates guest-facing communication and internal staff tasks within a single application accessible via web, iOS, and Android.
Key Features
A 24/7 assistant that handles routine calls in over 100 languages and supports room bookings when integrated with a supported PMS.
Supports SMS, WhatsApp, and webchat for communication with guests before, during, and after their stay.
Allows guests to complete registration and check-in on their own device without requiring an app download.
Includes tools for managing room cleanings and tracking room status.
Provides digital notes, tasks, and checklists to coordinate between departments and replace physical logbooks.
Connects with property management systems to sync guest data, reservations, and room availability.
Use Cases
Using the AI voice assistant to handle common questions about Wi-Fi, pool hours, and check-in times.
Using a digital feed to pass critical information between morning, evening, and night shifts.
Creating digital work orders and using tags to assign repair tasks to the maintenance team.
Messaging guests before they arrive to coordinate their stay or handle special requests.
Best For
Integrations
Pricing
Pricing starts at $50 per month or $1.25 per room monthly for the Starter plan. The Pro plan bundles features starting at $160 per month or $4-$5 per room monthly. Custom enterprise pricing is available.
FAQ
The AI answers calls when front desk staff are unavailable. It handles routine questions in over 100 languages and can book rooms if integrated with a supported PMS.
HelloShift uses per-room pricing. The Starter plan begins at $50/month, while the Pro plan starts at $160/month and bundles multiple features.
Yes, it supports over 35 PMS providers, including Oracle Opera, Cloudbeds, and Mews, to sync reservations and guest data.
Source category: Operations
Source subcategory: Hotel Operations Software
