HelloShift: Hotel Operations Software

Key Features

• AI Voice Answering

  A 24/7 assistant that handles routine calls in over 100 languages and supports room bookings when integrated with a supported PMS.

• Guest Messaging

  Supports SMS, WhatsApp, and webchat for communication with guests before, during, and after their stay.

• Contactless Check-in

  Allows guests to complete registration and check-in on their own device without requiring an app download.

• Housekeeping Management

  Includes tools for managing room cleanings and tracking room status.

• Staff Collaboration

  Provides digital notes, tasks, and checklists to coordinate between departments and replace physical logbooks.

• PMS Integration

  Connects with property management systems to sync guest data, reservations, and room availability.

Use Cases

• Automating Routine Guest Inquiries

  Using the AI voice assistant to handle common questions about Wi-Fi, pool hours, and check-in times.

• Digital Shift Handovers

  Using a digital feed to pass critical information between morning, evening, and night shifts.

• Maintenance and Task Tracking

  Creating digital work orders and using tags to assign repair tasks to the maintenance team.

• Pre-Arrival Guest Coordination

  Messaging guests before they arrive to coordinate their stay or handle special requests.

Integrations

• Oracle Opera
• Mews
• Cloudbeds
• WebRezPro
• RoomMaster
• SkyWare
• Little Hotelier

FAQ

How does HelloShift's AI Voice work?

The AI answers calls when front desk staff are unavailable. It handles routine questions in over 100 languages and can book rooms if integrated with a supported PMS.

What is the pricing structure for HelloShift?

HelloShift uses per-room pricing. The Starter plan begins at $50/month, while the Pro plan starts at $160/month and bundles multiple features.

Does HelloShift integrate with property management systems?

Yes, it supports over 35 PMS providers, including Oracle Opera, Cloudbeds, and Mews, to sync reservations and guest data.