AI TOOL PROFILE
Gorgias: Conversational AI and Helpdesk for Ecommerce
- Customer Support
- AI Chatbot
- Ecommerce stores
- Online retailers
- Shopify merchants
- Customer support teams in retail
Pricing
Paid plans start at $10/month for 50 tickets. Pricing scales by ticket volume with tiers including Basic ($50/mo), Pro ($300/mo), and Advanced ($750/mo), with additional costs for AI Agent interactions.
At a glance
- Best for
- Ecommerce stores, Online retailers, Shopify merchants, Customer support teams in retail
- Key use cases
- Automating Repetitive Support, Omnichannel Ticket Management, Customer Engagement, Order Management
- Integrations
- Shopify, BigCommerce, Magento, WooCommerce, Klaviyo
- Official website
- Visit Gorgias official website
How AI is used
Gorgias is a customer experience platform built for ecommerce businesses. It combines a helpdesk with an AI Agent and shopping assistant to help teams manage conversations from email, chat, and social media in one place.
The tool supports online retailers using platforms such as Shopify, BigCommerce, Magento, and WooCommerce. It allows agents to access customer order history and edit orders within the helpdesk interface, which may reduce the need to switch between tabs.
Beyond support, the platform includes tools for proactive chat campaigns and product recommendations. Buyers should consider how their monthly ticket volume aligns with Gorgias' tiered pricing, as costs are primarily based on the number of conversations handled.
Business owners should verify if the ticket limits of the selected plan fit their expected volume to avoid overage charges.
Key Features
AI Agent
An automation tool designed to resolve common customer inquiries and handle tasks like order tracking and returns.
Unified Helpdesk
Centralizes messages from email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and Voice into one inbox.
Ecommerce Integrations
Connects with Shopify, BigCommerce, Magento, and WooCommerce to provide customer order context and management within the dashboard.
Shopping Assistant
An AI-driven tool designed to engage shoppers with personalized product recommendations and pre-sales support.
Rule-Based Automation
Supports the creation of rules for auto-tagging tickets, prioritizing queues, and automating repetitive responses.
Self-Service Help Center
A customizable knowledge base with AI-generated responses based on previous customer inquiries.
Use Cases
Automating Repetitive Support
Using the AI Agent to handle frequent questions about shipping, returns, and order status.
Omnichannel Ticket Management
Managing customer queries from various social media and messaging platforms within a single interface.
Customer Engagement
Deploying a Shopping Assistant to provide product guidance to visitors during the shopping process.
Order Management
Updating customer orders and processing refunds from the helpdesk via ecommerce platform integrations.
Integrations
- Shopify
- BigCommerce
- Magento
- WooCommerce
- Klaviyo
- Yotpo
- Recharge
- Loop Returns
FAQ
Who is Gorgias designed for?
- Gorgias is built for ecommerce brands and online retailers who want to automate support and drive sales through conversational AI.
How does the pricing work?
- Pricing is based on the number of billable tickets handled per month. There are tiered plans (Starter, Basic, Pro, Advanced) with different ticket limits and overage rates.
Does Gorgias offer a free trial?
- Yes, Gorgias offers a 7-day free trial that provides access to all features without requiring initial payment information.
What is a billable ticket in Gorgias?
- A billable ticket is a conversation started on any channel that includes a message from a human agent, a rule, or the AI Agent.
Source category: Customer Support
Source subcategory: AI Chatbot
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