Gorgias: Conversational AI and Helpdesk for Ecommerce
Gorgias helps ecommerce merchants manage customer interactions across multiple channels. It is designed for brands looking to automate repetitive support inquiries and integrate store data into their helpdesk.
At a glance
- Category
- Customer Support
- Best for
- Ecommerce stores, Online retailers, Shopify merchants, Customer support teams in retail
- Pricing
- Paid plans start at $10/month for 50 tickets. Pricing scales by ticket volume with tiers including Basic ($50/mo), Pro ($300/mo), and Advanced ($750/mo), with additional costs for AI Agent interactions.
- Key use cases
- Automating Repetitive Support, Omnichannel Ticket Management, Customer Engagement, Order Management
- Integrations
- Shopify, BigCommerce, Magento, WooCommerce, Klaviyo
- Official website
- gorgias.com
Gorgias is a customer experience platform built for ecommerce businesses. It combines a helpdesk with an AI Agent and shopping assistant to help teams manage conversations from email, chat, and social media in one place.
The tool supports online retailers using platforms such as Shopify, BigCommerce, Magento, and WooCommerce. It allows agents to access customer order history and edit orders within the helpdesk interface, which may reduce the need to switch between tabs.
Beyond support, the platform includes tools for proactive chat campaigns and product recommendations. Buyers should consider how their monthly ticket volume aligns with Gorgias' tiered pricing, as costs are primarily based on the number of conversations handled.
Business owners should verify if the ticket limits of the selected plan fit their expected volume to avoid overage charges.
Key Features
An automation tool designed to resolve common customer inquiries and handle tasks like order tracking and returns.
Centralizes messages from email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and Voice into one inbox.
Connects with Shopify, BigCommerce, Magento, and WooCommerce to provide customer order context and management within the dashboard.
An AI-driven tool designed to engage shoppers with personalized product recommendations and pre-sales support.
Supports the creation of rules for auto-tagging tickets, prioritizing queues, and automating repetitive responses.
A customizable knowledge base with AI-generated responses based on previous customer inquiries.
Use Cases
Using the AI Agent to handle frequent questions about shipping, returns, and order status.
Managing customer queries from various social media and messaging platforms within a single interface.
Deploying a Shopping Assistant to provide product guidance to visitors during the shopping process.
Updating customer orders and processing refunds from the helpdesk via ecommerce platform integrations.
Best For
Integrations
Pricing
Paid plans start at $10/month for 50 tickets. Pricing scales by ticket volume with tiers including Basic ($50/mo), Pro ($300/mo), and Advanced ($750/mo), with additional costs for AI Agent interactions.
FAQ
Gorgias is built for ecommerce brands and online retailers who want to automate support and drive sales through conversational AI.
Pricing is based on the number of billable tickets handled per month. There are tiered plans (Starter, Basic, Pro, Advanced) with different ticket limits and overage rates.
Yes, Gorgias offers a 7-day free trial that provides access to all features without requiring initial payment information.
A billable ticket is a conversation started on any channel that includes a message from a human agent, a rule, or the AI Agent.
Source category: Customer Support
Source subcategory: AI Chatbot
