AI TOOL PROFILE
Eyezilla: Customer Journey Analytics for Restaurants
- Operations
- Analytics and Reporting
- Restaurant owners
- Restaurant chain operators
- Front-of-house managers
- Multi-unit hospitality operators
Pricing
Pricing starts at £150 per month for one-week analysis and £300 per month for monthly analysis. Custom quotes are also available.
At a glance
- Best for
- Restaurant owners, Restaurant chain operators, Front-of-house managers, Multi-unit hospitality operators
- Key use cases
- Service Step Analysis, Shift Planning, Staff Training Identification, Remote Site Oversight
- Official website
- Visit eyezilla official website
How AI is used
Eyezilla is an AI-driven operations tool designed to provide restaurant managers with visibility into the front-of-house experience. By connecting to existing CCTV and POS systems, it tracks the timing of customer journeys and staff interactions to help identify operational bottlenecks.
The tool is intended for restaurant owners and operators, including those managing multiple locations. It measures the time between specific service steps against pre-set targets, which may help identify where staff training is needed.
Buyers should note that the system is designed for operational efficiency and staffing calculations. It uses a cloud-based dashboard to deliver weekly reports using a traffic light system to highlight issues that require attention.
Before choosing this tool, buyers should confirm how their specific CCTV and POS hardware integrates with the platform and review the different analysis plan options based on their reporting needs.
Key Features
CCTV and POS Integration
Connects with existing camera setups and point-of-sale systems to monitor customer and staff movements.
Customer Journey Tracking
Measures the time elapsed between different stages of service to monitor quality against set goals.
Cloud Dashboard and Reporting
Provides weekly reports via the cloud featuring a traffic light system to help identify operational issues.
Staffing Calculations
Offers data-based calculations to help managers determine the appropriate number of staff needed for shifts.
Multi-site Monitoring
Supports the ability to gather insights and oversee performance across multiple restaurant locations from one place.
Privacy Protections
Designed to avoid face-recognition technology and does not store video after processing.
Use Cases
Service Step Analysis
Measuring the time from a guest's arrival to receiving drinks or the bill to identify potential delays in service.
Shift Planning
Using staffing calculations to help align the number of employees on shift with customer traffic data.
Staff Training Identification
Identifying specific areas in the service sequence where performance may be lacking to target staff training.
Remote Site Oversight
Monitoring operational standards across a chain of restaurants when the owner is not on-site.
FAQ
What does Eyezilla track in a restaurant?
- It tracks customer journeys and staff interactions by measuring the time between different service steps, such as the time from arrival to receiving a bill.
Does Eyezilla use facial recognition?
- No, the system is designed not to use face-recognition technology and does not store videos after they have been processed.
How much does Eyezilla cost?
- Plans start at £150 per month for one-week analysis and £300 per month for monthly analysis, with custom quotes available.
Can Eyezilla be used for more than one location?
- Yes, it supports both single sites and multiple chains, allowing owners to gather insights from all locations in one cloud dashboard.
Source category: Operations
Source subcategory: Analytics & Reporting
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