Eyezilla: Customer Journey Analytics for Restaurants
Eyezilla helps restaurant owners and chain operators monitor service quality and staffing levels. It is designed for teams that need to track performance across multiple sites via a cloud-based dashboard.
At a glance
- Category
- Operations
- Best for
- Restaurant owners, Restaurant chain operators, Front-of-house managers, Multi-unit hospitality operators
- Pricing
- Pricing starts at £150 per month for one-week analysis and £300 per month for monthly analysis. Custom quotes are also available.
- Key use cases
- Service Step Analysis, Shift Planning, Staff Training Identification, Remote Site Oversight
- Official website
- eyezilla.ai
Eyezilla is an AI-driven operations tool designed to provide restaurant managers with visibility into the front-of-house experience. By connecting to existing CCTV and POS systems, it tracks the timing of customer journeys and staff interactions to help identify operational bottlenecks.
The tool is intended for restaurant owners and operators, including those managing multiple locations. It measures the time between specific service steps against pre-set targets, which may help identify where staff training is needed.
Buyers should note that the system is designed for operational efficiency and staffing calculations. It uses a cloud-based dashboard to deliver weekly reports using a traffic light system to highlight issues that require attention.
Before choosing this tool, buyers should confirm how their specific CCTV and POS hardware integrates with the platform and review the different analysis plan options based on their reporting needs.
Key Features
Connects with existing camera setups and point-of-sale systems to monitor customer and staff movements.
Measures the time elapsed between different stages of service to monitor quality against set goals.
Provides weekly reports via the cloud featuring a traffic light system to help identify operational issues.
Offers data-based calculations to help managers determine the appropriate number of staff needed for shifts.
Supports the ability to gather insights and oversee performance across multiple restaurant locations from one place.
Designed to avoid face-recognition technology and does not store video after processing.
Use Cases
Measuring the time from a guest's arrival to receiving drinks or the bill to identify potential delays in service.
Using staffing calculations to help align the number of employees on shift with customer traffic data.
Identifying specific areas in the service sequence where performance may be lacking to target staff training.
Monitoring operational standards across a chain of restaurants when the owner is not on-site.
Best For
Pricing
Pricing starts at £150 per month for one-week analysis and £300 per month for monthly analysis. Custom quotes are also available.
FAQ
It tracks customer journeys and staff interactions by measuring the time between different service steps, such as the time from arrival to receiving a bill.
No, the system is designed not to use face-recognition technology and does not store videos after they have been processed.
Plans start at £150 per month for one-week analysis and £300 per month for monthly analysis, with custom quotes available.
Yes, it supports both single sites and multiple chains, allowing owners to gather insights from all locations in one cloud dashboard.
Source category: Operations
Source subcategory: Analytics & Reporting
