Evly: AI Customer Service Agent
Evly helps businesses automate routine customer requests and ticket routing. It is designed for teams in eCommerce or hospitality that need to scale support.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, eCommerce stores, Hospitality and Travel providers
- Pricing
- Evly uses a subscription model where pricing is based on ticket volume.
- Key use cases
- Retail Order Management, Hospitality Guest Services, Travel Support, Logistics Coordination, Healthcare Scheduling
- Integrations
- Intercom, HubSpot, Zendesk, Zoho, Gorgias
- Official website
- Visit Evly official website
Evly is an AI-powered customer service agent designed to manage repetitive tasks and routine inquiries across multiple channels. The platform supports the automation of end-to-end requests, such as order tracking or appointment scheduling, while routing complex cases to human agents.
It is designed for companies in sectors such as retail, travel, healthcare, and real estate. The tool supports global operations by handling conversations in over 95 languages.
Buyers can use the tool for full automation or start with a "copilot" feature for AI-powered classification. The platform integrates with common CRMs and knowledge bases to provide answers aligned with a company's brand voice.
Before choosing Evly, buyers should confirm if their ticket volume aligns with the subscription-based pricing model and verify that their existing tech stack is compatible with the available API connections.
Key Features
Multilingual Support
Supports customer conversations in more than 95 languages.
End-to-End Request Processing
May complete requests like cancellations and transactions through direct API connections.
Omnichannel Coverage
Provides AI-driven support across chat, email, and other communication channels.
AI-Generated Summaries
Creates summaries of routine requests when transferring complex cases to human agents.
Sentiment-Based Routing
Routes tickets based on the customer's sentiment and previous interactions.
Knowledge Base Integration
Connects to a company's existing knowledge base and website.
Use Cases
Retail Order Management
Handling queries regarding order tracking, shipments, and automated returns.
Hospitality Guest Services
Managing routine guest inquiries and providing pre-arrival or post-checkout reminders.
Travel Support
Assisting travelers with bookings, check-ins, and notifying users of schedule changes.
Logistics Coordination
Automating the sharing of customs forms, invoices, and proofs of delivery.
Healthcare Scheduling
Automating appointment reminders and handling basic insurance or billing questions.
Real Estate Lead Qualification
Gathering budget and location preferences from leads and scheduling property tours.
Best For
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- eCommerce stores
- Hospitality and Travel providers
Integrations
- Intercom
- HubSpot
- Zendesk
- Zoho
- Gorgias
- WooCommerce
- Solidgate
Pricing
Evly uses a subscription model where pricing is based on ticket volume.
FAQ
How does Evly pricing work?
- Evly uses a subscription model based on ticket volume; generally, the cost per ticket decreases as volume increases.
What platforms does Evly integrate with?
- It integrates with major CRMs including HubSpot, Zendesk, Intercom, Zoho, and Gorgias, as well as WooCommerce and Solidgate.
Is Evly suitable for non-English speaking markets?
- Yes, it is designed for global scaling and can handle conversations in over 95 languages.
How long does it take to set up Evly?
- The typical timeline from sign-up to commercial launch is a few weeks, involving integration, knowledge base creation, and model training.
Source category: Customer Support
Source subcategory: AI Assistant
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Categories
Software Type
How AI is used
Evly is an AI customer service agent for businesses that automates routine support across chat and email. It supports 95+ languages and integrates with major CRMs to handle requests end-to-end. Pricing varies based on ticket volume.
Pros & Cons
Pros
- Supports a wide range of languages for global scaling.
- SOC 2 Type 2 and GDPR compliant.
- Can process requests end-to-end via API connections.
- Includes a copilot mode for those not ready for full automation.
Cons
- Pricing depends on ticket volume rather than a flat rate.
- Commercial deployment may take several weeks to launch.
