Enforcedflow: Intelligent Task Routing Software
Enforcedflow helps sales, support, and operations teams automate the distribution of incoming work. It is designed for businesses that need criteria-based routing beyond simple round-robin assignment.
At a glance
- Category
- Operations
- Best for
- Customer support teams, Sales teams, Operations managers
- Pricing
- Pricing includes a free plan (up to 50 requests/month), a Starter plan at $4 per month (up to 5,000 requests), and an Unlimited plan at $19 per month.
- Key use cases
- Sales Lead Distribution, Customer Support Triage, Operational Task Assignment
- Integrations
- Zapier, Make.com, REST API, Email
- Official website
- enforcedflow.com
Enforcedflow is a routing layer that sits between incoming tasks—such as sales leads or support tickets—and team members. It evaluates specific criteria to determine the appropriate person for a task.
The tool supports customer support, sales, and operations teams that need to balance workloads and match tasks to specific expertise. It connects to existing workflows through automation platforms or via a REST API, which allows businesses to use it without migrating their existing CRM or help desk.
Buyers should note that while there is an email forwarding option for round-robin setups, AI classification and skill-based routing typically require integration with tools like Zapier or Make.com to function within a larger business process.
Key Features
Matches incoming tasks to team members based on their expertise, capabilities, or custom attributes.
Analyzes the content of emails, tickets, and messages to help determine the routing destination.
Supports routing to team members based on schedules, time zones, and working hours.
Distributes tasks using weighted assignment to manage capacity or prioritize senior staff.
Provides group addresses for automatic round-robin lead assignment.
Use Cases
Routing incoming leads to sales representatives based on territory, capacity, or expertise.
Directing support tickets to agents with appropriate skills while considering working hours.
Assigning operational tasks to team members based on current workload and availability.
Best For
Integrations
Pricing
Pricing includes a free plan (up to 50 requests/month), a Starter plan at $4 per month (up to 5,000 requests), and an Unlimited plan at $19 per month.
FAQ
A routing request occurs each time the API is called to get the next agent assignment. Updates to agents or groups do not count toward this limit.
The Free plan allows up to 50 routing requests per month, which can be used to test features before upgrading to a paid plan.
It integrates via Zapier and Make.com, or can be connected directly using its REST API.
The Unlimited plan at $19 per month supports unlimited routing requests and up to 200 agents per group.
Source category: Operations
Source subcategory: Task Routing
