Empy: Call Coaching and Sales Enablement Software
Empy helps sales and support teams maintain conversation standards through live coaching nudges and automated call scoring. It is designed for organizations with strict data privacy requirements through various deployment options.
At a glance
- Category
- Sales
- Best for
- Sales teams, Customer success teams, Support teams, Enterprise companies with strict security requirements, macOS-based organizations
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Live Sales Coaching, Standardizing Call Quality, Post-Call Performance Review, Secure Conversation Analysis
- Integrations
- Zoom, Google Meet, Microsoft Teams, CRM sync
- Official website
- empy.ai/
Empy is a call coaching tool for sales, customer success, and support teams. It operates as a macOS desktop widget that monitors conversations in real time without joining the meeting as a visible participant. The software tracks speaking balance, emotional tone, and question detection during live calls.
The platform provides immediate assistance via a real-time copilot and long-term analysis through a post-call workspace. Managers can define playbooks to help team members follow a consistent standard during discovery or support calls, and the AI scores performance based on those guidelines.
For larger organizations, the tool supports several deployment paths, including SaaS, VPC, and on-premise options with local LLMs to keep sensitive data within the company's infrastructure. Buyers should note that the software is currently limited to macOS users.
Before choosing Empy, buyers should confirm that their team uses compatible Mac hardware and that the available CRM syncing fits their existing data workflow.
Key Features
Provides coaching nudges and suggested answers based on company knowledge bases during live calls.
Scores calls on metrics such as agenda adherence, CTA quality, sentiment, and identified risks.
Detects speaking balance, emotional tone, and the presence of questions.
Supports the configuration of call flows and reporting standards for different roles and scenarios.
Supports SaaS, VPC, and on-premise installations with local LLMs for data isolation.
Syncs call history and external signals with CRM systems to provide context for account and contact management.
Use Cases
Supporting sales reps with prompts and answer suggestions during discovery calls.
Using playbooks to help team members follow a consistent structure and agenda across conversations.
Analyzing call scores and sentiment trends to identify coaching gaps in sales or support teams.
Processing sensitive call data using on-premise deployment and local LLMs to maintain data privacy.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Empy works with Zoom, Google Meet, and Microsoft Teams by running as a desktop widget alongside the call.
The software requires macOS 13.0 or later and is compatible with both Apple Silicon (M1, M2, M3) and Intel Macs.
Empy is SOC2 Type II compliant and offers SaaS, VPC, and on-premise deployment options with local LLMs to keep data on user infrastructure.
Source category: Sales
Source subcategory: Sales Enablement
