AI TOOL PROFILE
EasyVista: IT Service Management Platform
- Operations
- IT Service Management
- Mid-market companies
- Enterprise organizations
- IT operations managers
- Service delivery leads
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Mid-market companies, Enterprise organizations, IT operations managers, Service delivery leads
- Key use cases
- Predictive IT Maintenance, Automated Incident Triage, Centralized Asset Tracking, Remote User Support
- Integrations
- Microsoft Teams, Microsoft Outlook, Microsoft Power BI, Microsoft Azure DevOps, Active Directory
- Official website
- Visit easyvista official website
How AI is used
EasyVista is an IT Service Management (ITSM) platform that combines service desk capabilities with IT operations monitoring and automation. It serves as a system of record for IT workflows in various organizations.
The platform supports the ITSM lifecycle, including incident, problem, change, and asset management. Through AI-driven insights and LLM-based automation, it is designed to help teams identify potential system issues before they impact users.
Buyers should confirm if the platform's depth aligns with their current infrastructure, as it includes a full suite of monitoring and orchestration tools that may exceed the needs of those seeking a simple ticketing tool.
Key Features
Unified Service Management
Provides a central system for managing incidents, problems, changes, and service requests.
IT Monitoring (EV Observe)
Monitors IT infrastructure in real time to identify anomalies and potential issues.
Automation & Orchestration
Supports no-code implementation to automate repeatable IT tasks and workflows.
Remote Support (EV Reach)
Allows IT teams to provide remote assistance to users.
Predictive Incident Resolution
Uses AI to help detect, prioritize, and remediate issues before they cause business disruption.
Asset Discovery & Inventory
Tracks IT assets and maps dependencies for visibility of the IT landscape.
Digital Experience Monitoring
Provides insights into the end-user experience to support diagnostics.
Use Cases
Predictive IT Maintenance
Using AIOps and monitoring to identify patterns and resolve infrastructure issues before users are affected.
Automated Incident Triage
Using AI to capture incident data and prioritize cases based on business impact and urgency.
Centralized Asset Tracking
Maintaining an inventory of IT assets and their dependencies to support change management.
Remote User Support
Providing technical assistance to employees via remote support tools integrated into the ITSM workflow.
Integrations
- Microsoft Teams
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Azure DevOps
- Active Directory
- Slack
- Gmail
- Jira Service Management
- Okta
- SAP
- Datadog
- Dynatrace
- Splunk
- TeamViewer
- ChatGPT
FAQ
Who is EasyVista designed for?
- It is designed for mid-market and enterprise companies, particularly those in sectors like healthcare, manufacturing, financial services, and the public sector.
What AI capabilities does EasyVista provide?
- The platform uses LLM-based automation, conversational AI, and predictive analytics to identify IT issues before they impact users and to automate routine remediation.
How does EasyVista handle implementation?
- The platform features no-code implementation, which is designed to support adoption and reduce the need for external developers.
Source category: Operations
Source subcategory: IT Service Management
More tools in Operations
Other published listings in the Operations category.
More tools in the IT Service Management software type
Related listings that share the same software type for comparison and shortlisting.
