EasyVista: IT Service Management Platform
EasyVista helps IT operations managers unify service management and monitoring. It is designed for teams seeking to move from reactive troubleshooting to predictive incident resolution.
At a glance
- Category
- Operations
- Best for
- Mid-market companies, Enterprise organizations, IT operations managers, Service delivery leads
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Predictive IT Maintenance, Automated Incident Triage, Centralized Asset Tracking, Remote User Support
- Integrations
- Microsoft Teams, Microsoft Outlook, Microsoft Power BI, Microsoft Azure DevOps, Active Directory
- Official website
- easyvista.com
EasyVista is an IT Service Management (ITSM) platform that combines service desk capabilities with IT operations monitoring and automation. It serves as a system of record for IT workflows in various organizations.
The platform supports the ITSM lifecycle, including incident, problem, change, and asset management. Through AI-driven insights and LLM-based automation, it is designed to help teams identify potential system issues before they impact users.
Buyers should confirm if the platform's depth aligns with their current infrastructure, as it includes a full suite of monitoring and orchestration tools that may exceed the needs of those seeking a simple ticketing tool.
Key Features
Provides a central system for managing incidents, problems, changes, and service requests.
Monitors IT infrastructure in real time to identify anomalies and potential issues.
Supports no-code implementation to automate repeatable IT tasks and workflows.
Allows IT teams to provide remote assistance to users.
Uses AI to help detect, prioritize, and remediate issues before they cause business disruption.
Tracks IT assets and maps dependencies for visibility of the IT landscape.
Provides insights into the end-user experience to support diagnostics.
Use Cases
Using AIOps and monitoring to identify patterns and resolve infrastructure issues before users are affected.
Using AI to capture incident data and prioritize cases based on business impact and urgency.
Maintaining an inventory of IT assets and their dependencies to support change management.
Providing technical assistance to employees via remote support tools integrated into the ITSM workflow.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It is designed for mid-market and enterprise companies, particularly those in sectors like healthcare, manufacturing, financial services, and the public sector.
The platform uses LLM-based automation, conversational AI, and predictive analytics to identify IT issues before they impact users and to automate routine remediation.
The platform features no-code implementation, which is designed to support adoption and reduce the need for external developers.
Source category: Operations
Source subcategory: IT Service Management
