AI TOOL PROFILE
DoubleTick: WhatsApp Business API Platform
- Customer Support
- Communication API
- Sales teams
- Customer support departments
- Global businesses using WhatsApp for communication
- Marketing managers running WhatsApp campaigns
Pricing
Pricing is based on a per-conversation model, with costs varying depending on the target country. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Sales teams, Customer support departments, Global businesses using WhatsApp for communication, Marketing managers running WhatsApp campaigns
- Key use cases
- Customer Support Automation, WhatsApp Marketing Campaigns, Sales Lead Management, CRM Synchronization
- Integrations
- Salesforce, HubSpot, Zoho
- Official website
- Visit DoubleTick official website
How AI is used
DoubleTick is a communication platform built on the WhatsApp Business API, designed to centralize conversations from multiple numbers into one team inbox. It provides tools for sending bulk broadcasts and building automated chat flows using a no-code bot studio.
The platform is intended for sales and support teams that handle a high volume of WhatsApp interactions. It includes AI agents that can handle queries using a business knowledge base and supports monitoring for sentiment shifts or SLA breaches.
Buyers should note that the platform supports over 500 numbers in one account and carries security certifications including ISO 27001, GDPR, and SOC 2. As an API-based tool, total costs are based on per-conversation pricing which varies by country.
Key Features
Unified Team Inbox
Centralizes chats, calls, and groups from multiple WhatsApp numbers into one location for team access.
No-Code Bot Studio
Supports building AI chatbots and automated conversation flows without writing code.
Multi-Number Broadcasting
Supports sending personalized bulk campaigns across multiple numbers with delivery and reply analytics.
AI Governance
Monitors conversations in real time to flag SLA breaches, negative sentiment, and compliance risks.
Automated Lead Assignment
Routes incoming leads to specific sales representatives based on custom rules such as region or language.
Sensitive Data Masking
Designed to mask sensitive customer information to prevent agents from sharing it.
Use Cases
Customer Support Automation
Using AI agents and a knowledge base to handle common queries.
WhatsApp Marketing Campaigns
Sending personalized broadcasts to customer segments and tracking conversion funnels.
Sales Lead Management
Assigning WhatsApp leads to sales representatives based on predefined rules.
CRM Synchronization
Integrating WhatsApp conversation data into CRMs to support updated lead stages.
Integrations
- Salesforce
- HubSpot
- Zoho
FAQ
Can I manage more than one WhatsApp number in DoubleTick?
- Yes, the platform supports adding over 500 WhatsApp Business numbers to a single account for centralized management.
Does DoubleTick have a mobile app?
- Yes, there are dedicated apps available for both Android and iOS devices.
How is DoubleTick priced?
- The cost is based on a per-conversation fee, which varies according to the country you are messaging.
Which CRMs does DoubleTick integrate with?
- It supports integrations for Salesforce, HubSpot, and Zoho.
Source category: Customer Support
Source subcategory: Communication API
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