DoubleTick: WhatsApp Business API Platform
DoubleTick helps businesses manage multiple WhatsApp numbers through a single command center. It is designed for teams that need to automate lead engagement and maintain oversight of agent conversations.
At a glance
- Category
- Customer Support
- Best for
- Sales teams, Customer support departments, Global businesses using WhatsApp for communication, Marketing managers running WhatsApp campaigns
- Pricing
- Pricing is based on a per-conversation model, with costs varying depending on the target country. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Customer Support Automation, WhatsApp Marketing Campaigns, Sales Lead Management, CRM Synchronization
- Integrations
- Salesforce, HubSpot, Zoho
- Official website
- doubletick.com
DoubleTick is a communication platform built on the WhatsApp Business API, designed to centralize conversations from multiple numbers into one team inbox. It provides tools for sending bulk broadcasts and building automated chat flows using a no-code bot studio.
The platform is intended for sales and support teams that handle a high volume of WhatsApp interactions. It includes AI agents that can handle queries using a business knowledge base and supports monitoring for sentiment shifts or SLA breaches.
Buyers should note that the platform supports over 500 numbers in one account and carries security certifications including ISO 27001, GDPR, and SOC 2. As an API-based tool, total costs are based on per-conversation pricing which varies by country.
Key Features
Centralizes chats, calls, and groups from multiple WhatsApp numbers into one location for team access.
Supports building AI chatbots and automated conversation flows without writing code.
Supports sending personalized bulk campaigns across multiple numbers with delivery and reply analytics.
Monitors conversations in real time to flag SLA breaches, negative sentiment, and compliance risks.
Routes incoming leads to specific sales representatives based on custom rules such as region or language.
Designed to mask sensitive customer information to prevent agents from sharing it.
Use Cases
Using AI agents and a knowledge base to handle common queries.
Sending personalized broadcasts to customer segments and tracking conversion funnels.
Assigning WhatsApp leads to sales representatives based on predefined rules.
Integrating WhatsApp conversation data into CRMs to support updated lead stages.
Best For
Integrations
Pricing
Pricing is based on a per-conversation model, with costs varying depending on the target country. Buyers should confirm current pricing on the vendor website.
FAQ
Yes, the platform supports adding over 500 WhatsApp Business numbers to a single account for centralized management.
Yes, there are dedicated apps available for both Android and iOS devices.
The cost is based on a per-conversation fee, which varies according to the country you are messaging.
It supports integrations for Salesforce, HubSpot, and Zoho.
Source category: Customer Support
Source subcategory: Communication API
