AI TOOL PROFILE
Delight: AI Concierge Platform
- Customer Support
- AI Assistant
- Mid-Market Companies
- Enterprise Companies
- Retailers
- B2B SaaS providers
- On-demand service platforms
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Mid-Market Companies, Enterprise Companies, Retailers, B2B SaaS providers, On-demand service platforms
- Key use cases
- Retail Product Discovery, B2B Customer Onboarding, On-Demand Service Support, Order Tracking and Management, Proactive Engagement
- Integrations
- Salesforce, Zendesk, Sprinklr, Freshworks, Confluence
- Official website
- Visit Delight official website
How AI is used
Delight is an AI-driven concierge platform developed by Sendbird. It uses an Agent Memory Platform to track customer preferences and history, which may help in providing personalized interactions across web, mobile, SMS, email, and voice.
The tool is designed for companies in sectors such as retail, B2B SaaS, healthcare, and travel. It supports continuous conversations, meaning if a customer switches channels, the AI is designed to maintain the context of the previous interaction.
Buyers should note that the platform includes Trust OS for oversight, which allows managers to monitor AI adherence to standard operating procedures and audit interactions. Businesses should confirm how the platform fits into their current tech stack via the provided integrations.
Key Features
Agent Memory Platform
Captures customer preferences, history, and intent to support personalized future interactions.
Omnichannel Continuity
Supports a continuous conversation across web, app, SMS, email, WhatsApp, and voice.
Trust OS
A system for observability and control that provides audit trails, version control, and policy guardrails.
Voice AI Support
Provides AI-driven voice interactions designed for use in multiple languages.
For-you Conversations (FYC)
Tailors interactions in real time based on a customer's past purchases and preferences.
Build-Test-Evaluate Loop
A workflow for designing, validating, and optimizing AI agents before and after launch.
Use Cases
Retail Product Discovery
Supports shoppers with tailored product recommendations, size and fit guidance, and abandoned cart recovery.
B2B Customer Onboarding
Supports new clients through setup processes and provides answers to technical questions.
On-Demand Service Support
Provides order status updates and helps resolve issues for customers, couriers, and merchants.
Order Tracking and Management
Handles where-is-my-order inquiries, returns, and refund processing.
Proactive Engagement
Helps detect potential friction or delivery delays to reach out to customers before a ticket is created.
Integrations
- Salesforce
- Zendesk
- Sprinklr
- Freshworks
- Confluence
- Notion
- Google Drive
- ServiceNow
- Intercom
- Sendbird Desk
FAQ
What is an AI concierge in Delight?
- An AI concierge is an agent trained on a knowledge base and customer conversations to provide autonomous service. It can remember guest preferences and apply that history to future interactions.
Which channels does Delight support?
- Delight supports various channels including web chat, mobile apps, social messaging, email, SMS, and voice AI.
How does Delight help keep AI on brand?
- The platform uses Trust OS, which provides observability and oversight. This allows teams to monitor how the AI adheres to their standard operating procedures (Actionbooks).
Can Delight integrate with existing helpdesks?
- Yes, it supports integrations with platforms such as Salesforce, Zendesk, ServiceNow, and Intercom to support AI-to-human handoffs.
Source category: Customer Support
Source subcategory: AI Assistant
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