Convirza: Conversation Analytics and Call Tracking

Key Features

• Call Tracking

  Links advertising and marketing campaigns to specific phone calls to help identify effective keywords and webpages.

• Conversation Analytics

  Provides transcriptions, sentiment analysis, and call scoring based on custom and built-in indicators.

• Opportunity Assistant

  Identifies lead conversations that indicated buying intent but did not result in a conversion, triggering follow-up alerts.

• AI Voice Agent

  Supports automated answering, lead intake, and appointment scheduling.

• Agent Skill Scorecards

  Tracks agent performance using analyzed call data to support training efforts.

• Spam Guard

  Designed to block suspected spam calls before they are completed.

Use Cases

• Marketing Attribution

  Tracking which digital ads or marketing channels are driving phone calls and SMS leads.

• Sales Performance Monitoring

  Using call scoring and transcriptions to evaluate agent lead handling.

• Lead Recovery

  Identifying missed opportunities where a caller showed intent but did not complete a transaction.

• Automated Lead Intake

  Using AI voice agents to handle initial inquiries and schedule appointments.

Integrations

• HubSpot
• Google Analytics
• ServiceTitan
• RingCentral
• TenStreet
• 8x8

FAQ

What is Convirza used for?

Convirza is used to track phone calls from marketing campaigns and analyze conversation content for lead scoring and agent training.

How much does Convirza cost?

Monthly plans start at $29. Additional per-minute charges apply for Conversation Analytics (from $0.02/min) and AI Voice Agents (starting at $0.50/min).

Does Convirza integrate with CRMs?

Yes, Convirza provides native integrations with HubSpot and other platforms such as RingCentral and Google Analytics.