AI TOOL PROFILE
Confer With: Live Video Shopping Software
- Sales
- Sales Enablement
- Ecommerce stores
- Retail brands
- Direct-to-consumer (DTC) businesses
- Sales teams selling complex products
Pricing
Pricing is tiered by the number of consultants. The Express plan offers a 30-day free trial. Standard and Enterprise plans provide additional features such as live reporting and advanced integrations.
At a glance
- Best for
- Ecommerce stores, Retail brands, Direct-to-consumer (DTC) businesses, Sales teams selling complex products
- Key use cases
- Live Product Demonstrations, Guided Shopping Sessions, Virtual Clienteling, Cart Engagement
- Integrations
- Shopify, BigCommerce, SAP Commerce Cloud, Magento, Salesforce
- Official website
- Visit confer with official website
How AI is used
Confer With is a video sales engagement tool for retailers and direct-to-consumer brands. It allows businesses to host one-on-one video calls where sales experts can guide customers through a product catalog in real time.
The platform supports businesses in sectors such as consumer electronics, furniture, and fashion where visual demonstration and expert advice may help a buyer make a decision. It includes tools for product sharing and shared baskets to help move a browser toward a purchase.
Buyers should confirm which plan fits their team size, as features like product search and live reporting are available in the Standard and Enterprise tiers. The software requires integration with an ecommerce platform to enable shoppable functionality.
Key Features
1-2-1 Shoppable Video
Supports live one-on-one video, audio, and chat sessions between customers and brand ambassadors.
AI-Assisted Brand Ambassadors
Includes AI support tools designed to help brand ambassadors engage customers.
Shared Basket
Allows experts to add or remove products from a customer's cart during a live call.
Product and Asset Sharing
Enables the sharing of product details and digital assets during the shopping experience.
Real-time Dashboard Analytics
Provides data on customer sentiment, call duration, and sales metrics.
Website Integration
Includes a customizable widget to launch video calls directly from a retail website.
Use Cases
Live Product Demonstrations
Retail experts can showcase product features and answer questions in real time via video.
Guided Shopping Sessions
Supporting customers through the selection process for items like electronics or appliances.
Virtual Clienteling
Maintaining relationships with high-value customers through scheduled virtual appointments.
Cart Engagement
Using live interaction to address queries and help customers complete their purchase.
Integrations
- Shopify
- BigCommerce
- SAP Commerce Cloud
- Magento
- Salesforce
- Calendly
- appointedd
- QUdini
- Vonage video API
- Dixa
- Freshdesk
- Zendesk
- Gorgias
FAQ
What is Confer With?
- Confer With is a platform that enables retailers to host live 1-2-1 video, audio, and chat shopping sessions where products are shoppable in real time.
Does Confer With have a free trial?
- Yes, the Express plan includes a 30-day free trial for businesses to use the basic video widget and chat functionality.
Can the software help with adding items to a customer's cart?
- Yes, the platform includes a shared basket feature that allows brand ambassadors to add or remove products for the customer during a call.
Which ecommerce platforms does it integrate with?
- It supports integrations with Shopify, BigCommerce, SAP Commerce Cloud, Magento, and Salesforce, among others.
Source category: Sales
Source subcategory: Sales Enablement
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