Conduit: AI Agents for Support and Sales
Conduit helps businesses automate high-volume customer conversations. It is designed for companies in hospitality, property management, and e-commerce that need to manage multi-step workflows across SMS, email, and voice.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Property management companies, Hospitality operators, Mid-market companies, Enterprise companies
- Pricing
- Pricing was not clearly available from the provided evidence. The platform uses a credit-based system, and annual billing may provide a 20% discount. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Guest Support Automation, Lead Qualification, Leasing Workflow Support, E-commerce Assistance
- Integrations
- Twilio, Slack, Notion, Google Drive, Gmail
- Official website
- conduit.ai
Conduit is an AI agent platform that manages customer service and sales interactions across multiple channels. It is designed for businesses that handle high volumes of repetitive inquiries and require a way to automate responses while providing a path for human escalation.
The platform is geared toward operational-heavy industries like property management, hospitality, and financial services. It supports the creation of agents that follow specific standard operating procedures (SOPs) and sync with external knowledge bases.
Beyond text-based bots, the platform includes voice AI for phone call handling and a unified inbox where human agents can manage escalated conversations. Security features include SOC 2 Type II compliance and support for HIPAA-regulated workflows.
Buyers should confirm how the credit-based billing model aligns with their expected conversation volume on the vendor website.
Key Features
Orchestrates automated conversations across SMS, email, and voice channels.
Supports AI agents to handle incoming calls and qualify leads.
Integrates with external knowledge sources to help keep AI responses updated.
Centralizes conversations that require human intervention into a single interface.
Designed to help AI agents follow multi-step SOPs and protect sensitive data.
Supports the simulation of conversation scenarios before they go live.
Use Cases
Automating guest inquiries for hotels and short-term rentals to reduce manual messaging.
Using voice AI to answer calls and qualify new leads for home or financial services.
Supporting the property management process from booking tours to signing leases.
Providing 24/7 sales and support for online storefronts.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. The platform uses a credit-based system, and annual billing may provide a 20% discount. Buyers should confirm current pricing on the vendor website.
FAQ
Conduit uses a credit-based system where credits power workflows and messages. While specific prices are not listed, users can opt for monthly billing or a 20% discount with annual billing.
Conduit automates and manages conversations across SMS, email, and voice channels.
Conduit is SOC 2 Type II compliant and designed to support HIPAA-regulated workflows with end-to-end encryption and audit logs.
Source category: Customer Support
Source subcategory: AI Chatbot
