AI TOOL PROFILE
Conduit: AI Agents for Support and Sales
- Customer Support
- AI Chatbot
- Customer support teams
- Property management companies
- Hospitality operators
- Mid-market companies
- Enterprise companies
Pricing
Pricing was not clearly available from the provided evidence. The platform uses a credit-based system, and annual billing may provide a 20% discount. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer support teams, Property management companies, Hospitality operators, Mid-market companies, Enterprise companies
- Key use cases
- Guest Support Automation, Lead Qualification, Leasing Workflow Support, E-commerce Assistance
- Integrations
- Twilio, Slack, Notion, Google Drive, Gmail
- Official website
- Visit conduit official website
How AI is used
Conduit is an AI agent platform that manages customer service and sales interactions across multiple channels. It is designed for businesses that handle high volumes of repetitive inquiries and require a way to automate responses while providing a path for human escalation.
The platform is geared toward operational-heavy industries like property management, hospitality, and financial services. It supports the creation of agents that follow specific standard operating procedures (SOPs) and sync with external knowledge bases.
Beyond text-based bots, the platform includes voice AI for phone call handling and a unified inbox where human agents can manage escalated conversations. Security features include SOC 2 Type II compliance and support for HIPAA-regulated workflows.
Buyers should confirm how the credit-based billing model aligns with their expected conversation volume on the vendor website.
Key Features
Multi-Channel Automation
Orchestrates automated conversations across SMS, email, and voice channels.
Voice AI
Supports AI agents to handle incoming calls and qualify leads.
Knowledge Base Syncing
Integrates with external knowledge sources to help keep AI responses updated.
Unified AI Inbox
Centralizes conversations that require human intervention into a single interface.
Policy Compliance
Designed to help AI agents follow multi-step SOPs and protect sensitive data.
Conversation Simulation
Supports the simulation of conversation scenarios before they go live.
Use Cases
Guest Support Automation
Automating guest inquiries for hotels and short-term rentals to reduce manual messaging.
Lead Qualification
Using voice AI to answer calls and qualify new leads for home or financial services.
Leasing Workflow Support
Supporting the property management process from booking tours to signing leases.
E-commerce Assistance
Providing 24/7 sales and support for online storefronts.
Integrations
- Twilio
- Slack
- Notion
- Google Drive
- Gmail
- Shopify
- Airbnb
- Salesforce
- Forth
- Guesty
- HighLevel
FAQ
How does Conduit pricing work?
- Conduit uses a credit-based system where credits power workflows and messages. While specific prices are not listed, users can opt for monthly billing or a 20% discount with annual billing.
Which channels does Conduit support?
- Conduit automates and manages conversations across SMS, email, and voice channels.
Is Conduit secure for sensitive data?
- Conduit is SOC 2 Type II compliant and designed to support HIPAA-regulated workflows with end-to-end encryption and audit logs.
Source category: Customer Support
Source subcategory: AI Chatbot
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