AI TOOL PROFILE
Community: Two-Way SMS Messaging Platform
- Operations
- Communication API
- Small businesses
- Mid-market companies
- Enterprise companies
- Content creators
- Public figures
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Content creators, Public figures
- Key use cases
- Direct Audience Engagement, Targeted Communication, Multimedia Outreach, Feedback Collection
- Integrations
- Salesforce, HubSpot, Segment, Zapier, Shopify
- Official website
- Visit Community official website
How AI is used
Community is a communication platform focused on two-way SMS and MMS messaging. It allows users to send text, voice messages, photos, videos, and links to their audience to support a conversational approach to engagement.
The tool is designed for users across various sectors including retail, real estate, restaurants, and manufacturing, as well as creators and public figures.
It supports audience segmentation, personalization, and the collection of feedback through surveys. The platform is built with an API-first architecture, which helps with data syncing and workflow automation.
Buyers should confirm if the specific native integrations they require are supported and evaluate whether the security features, such as SOC 2 Type 2 certification, meet their organizational compliance needs.
Key Features
Two-way SMS and MMS
Supports reciprocal conversations using text, emojis, voice messages, photos, videos, GIFs, and links.
Audience Segmentation
Supports the organization of audiences into subcommunities and personalized messaging based on specific criteria.
Surveys and Reporting
Includes tools for running surveys to gather audience feedback and reporting to track engagement.
API-First Architecture
Designed for technical flexibility with support for webhooks and data syncing.
Enterprise Security
Includes SOC 2 Type 2 certification, multi-factor authentication (MFA), and single sign-on (SSO).
Community AI
Integrated AI capabilities to support platform messaging and engagement.
Use Cases
Direct Audience Engagement
Brands and public figures can have two-way conversations with their supporters via dedicated phone numbers.
Targeted Communication
Using subcommunities and segmentation to send personalized messages to specific groups.
Multimedia Outreach
Sending photos, videos, and GIFs to support engagement beyond plain text.
Feedback Collection
Running surveys to gather data directly from a mobile audience.
Integrations
- Salesforce
- HubSpot
- Segment
- Zapier
- Shopify
- Adobe Journey Optimizer
FAQ
What is Community software used for?
- Community is used by brands and public figures to have direct, two-way SMS and MMS conversations with their audience using dedicated phone numbers.
Does Community integrate with other business tools?
- Yes, it provides native integrations with Salesforce, HubSpot, Segment, Zapier, Shopify, and Adobe Journey Optimizer, along with webhooks for data syncing.
Is the platform secure for enterprise use?
- The platform is SOC 2 Type 2 certified and includes security features such as MFA and SSO.
Source category: Operations
Source subcategory: Communication API
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