Community: Two-Way SMS Messaging Platform
Community helps businesses and public figures maintain direct communication with their audience. It may be useful for teams that need to engage supporters or customers via SMS.
At a glance
- Category
- Operations
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Content creators, Public figures
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Direct Audience Engagement, Targeted Communication, Multimedia Outreach, Feedback Collection
- Integrations
- Salesforce, HubSpot, Segment, Zapier, Shopify
- Official website
- community.com
Community is a communication platform focused on two-way SMS and MMS messaging. It allows users to send text, voice messages, photos, videos, and links to their audience to support a conversational approach to engagement.
The tool is designed for users across various sectors including retail, real estate, restaurants, and manufacturing, as well as creators and public figures.
It supports audience segmentation, personalization, and the collection of feedback through surveys. The platform is built with an API-first architecture, which helps with data syncing and workflow automation.
Buyers should confirm if the specific native integrations they require are supported and evaluate whether the security features, such as SOC 2 Type 2 certification, meet their organizational compliance needs.
Key Features
Supports reciprocal conversations using text, emojis, voice messages, photos, videos, GIFs, and links.
Supports the organization of audiences into subcommunities and personalized messaging based on specific criteria.
Includes tools for running surveys to gather audience feedback and reporting to track engagement.
Designed for technical flexibility with support for webhooks and data syncing.
Includes SOC 2 Type 2 certification, multi-factor authentication (MFA), and single sign-on (SSO).
Integrated AI capabilities to support platform messaging and engagement.
Use Cases
Brands and public figures can have two-way conversations with their supporters via dedicated phone numbers.
Using subcommunities and segmentation to send personalized messages to specific groups.
Sending photos, videos, and GIFs to support engagement beyond plain text.
Running surveys to gather data directly from a mobile audience.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Community is used by brands and public figures to have direct, two-way SMS and MMS conversations with their audience using dedicated phone numbers.
Yes, it provides native integrations with Salesforce, HubSpot, Segment, Zapier, Shopify, and Adobe Journey Optimizer, along with webhooks for data syncing.
The platform is SOC 2 Type 2 certified and includes security features such as MFA and SSO.
Source category: Operations
Source subcategory: Communication API
