Cobbai: AI-First Helpdesk and Support Automation
Cobbai helps customer support teams automate ticket routing and customer resolutions. It is designed for businesses looking to integrate AI agents into their existing helpdesk stack or use a standalone AI-native workspace.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Businesses with high ticket volumes, Companies using existing helpdesks needing AI layers, Support operations focused on automation
- Pricing
- Pricing starts at €29/seat/month (billed annually), with Advanced at €59 and Enterprise at €99. Additional usage fees apply: €0.15 per conversation and €0.75 per auto-resolution.
- Key use cases
- Autonomous Customer Support, Agent Productivity Support, Ticket Routing and Tagging, Customer Feedback Analysis
- Integrations
- Zendesk, Intercom, Salesforce, Gorgias, Freshdesk
- Official website
- cobbai.com
Cobbai is a helpdesk platform designed around AI agents that handle different parts of the customer service workflow. It provides a unified inbox and knowledge hub, allowing AI and human agents to work together on tickets. The system uses specialized agents—Front, Companion, and Analyst—to manage different stages of the support process.
This software is built for customer support teams across various sectors, including retail, financial services, and healthcare. It may be used as a helpdesk replacement or integrated into existing tools to add AI automation capabilities.
Buyers can use the platform to handle customer-facing chats, draft agent responses, or analyze ticket trends through intent clustering. The platform also supports the execution of back-office tasks through its tools and MCP integration.
Before choosing Cobbai, buyers should confirm the usage-based pricing model, as costs include fees based on the number of conversations and successful auto-resolutions.
Key Features
An autonomous customer-facing agent that handles interactions via chat and email.
An assistant for human support agents that drafts replies, summarizes conversations, and suggests knowledge.
A back-office agent designed for ticket tagging, routing, and identifying customer sentiment.
A centralized system for organizing internal and external content to provide answers.
A voice-of-customer intelligence center for analyzing trends and segmenting conversations.
An intent clustering tool that organizes support requests by topic to track contact reasons.
Capabilities that allow AI agents to perform actions in internal systems, such as updating CRMs or modifying orders.
Use Cases
Using the Front agent to handle common customer inquiries through chat and email.
Using the Companion agent to help human staff draft responses and surface relevant documentation.
Using the Analyst agent to categorize and route incoming requests based on intent and urgency.
Analyzing customer interactions to detect sentiment and identify recurring pain points for product roadmapping.
Best For
Integrations
Pricing
Pricing starts at €29/seat/month (billed annually), with Advanced at €59 and Enterprise at €99. Additional usage fees apply: €0.15 per conversation and €0.75 per auto-resolution.
FAQ
Cobbai uses a hybrid model: a fixed monthly or annual subscription per seat plus usage fees of €0.15 per conversation and €0.75 for each full auto-resolution.
Yes, Cobbai integrates with platforms like Zendesk, Intercom, and Salesforce, allowing you to deploy its AI agents within your current stack.
Cobbai offers Front for autonomous customer-facing interactions, Companion to assist human agents, and Analyst for back-office tagging and routing.
Cobbai is SOC 2 Type 2 compliant and GDPR ready, and it offers features like data anonymization and multi-factor authentication.
Source category: Customer Support
Source subcategory: AI Chatbot
