AI TOOL PROFILE
Cobbai: AI-First Helpdesk and Support Automation
- Customer Support
- AI Chatbot
- Customer support teams
- Businesses with high ticket volumes
- Companies using existing helpdesks needing AI layers
- Support operations focused on automation
Pricing
Pricing starts at €29/seat/month (billed annually), with Advanced at €59 and Enterprise at €99. Additional usage fees apply: €0.15 per conversation and €0.75 per auto-resolution.
At a glance
- Best for
- Customer support teams, Businesses with high ticket volumes, Companies using existing helpdesks needing AI layers, Support operations focused on automation
- Key use cases
- Autonomous Customer Support, Agent Productivity Support, Ticket Routing and Tagging, Customer Feedback Analysis
- Integrations
- Zendesk, Intercom, Salesforce, Gorgias, Freshdesk
- Official website
- Visit Cobbai official website
How AI is used
Cobbai is a helpdesk platform designed around AI agents that handle different parts of the customer service workflow. It provides a unified inbox and knowledge hub, allowing AI and human agents to work together on tickets. The system uses specialized agents—Front, Companion, and Analyst—to manage different stages of the support process.
This software is built for customer support teams across various sectors, including retail, financial services, and healthcare. It may be used as a helpdesk replacement or integrated into existing tools to add AI automation capabilities.
Buyers can use the platform to handle customer-facing chats, draft agent responses, or analyze ticket trends through intent clustering. The platform also supports the execution of back-office tasks through its tools and MCP integration.
Before choosing Cobbai, buyers should confirm the usage-based pricing model, as costs include fees based on the number of conversations and successful auto-resolutions.
Key Features
Front AI Agent
An autonomous customer-facing agent that handles interactions via chat and email.
Companion AI Agent
An assistant for human support agents that drafts replies, summarizes conversations, and suggests knowledge.
Analyst AI Agent
A back-office agent designed for ticket tagging, routing, and identifying customer sentiment.
Cobbai Knowledge Hub
A centralized system for organizing internal and external content to provide answers.
Cobbai VOC
A voice-of-customer intelligence center for analyzing trends and segmenting conversations.
Cobbai Topics
An intent clustering tool that organizes support requests by topic to track contact reasons.
Back-office Task Execution
Capabilities that allow AI agents to perform actions in internal systems, such as updating CRMs or modifying orders.
Use Cases
Autonomous Customer Support
Using the Front agent to handle common customer inquiries through chat and email.
Agent Productivity Support
Using the Companion agent to help human staff draft responses and surface relevant documentation.
Ticket Routing and Tagging
Using the Analyst agent to categorize and route incoming requests based on intent and urgency.
Customer Feedback Analysis
Analyzing customer interactions to detect sentiment and identify recurring pain points for product roadmapping.
Integrations
- Zendesk
- Intercom
- Salesforce
- Gorgias
- Freshdesk
FAQ
How does Cobbai's pricing work?
- Cobbai uses a hybrid model: a fixed monthly or annual subscription per seat plus usage fees of €0.15 per conversation and €0.75 for each full auto-resolution.
Can Cobbai be used with my existing helpdesk?
- Yes, Cobbai integrates with platforms like Zendesk, Intercom, and Salesforce, allowing you to deploy its AI agents within your current stack.
What are the different AI agents offered by Cobbai?
- Cobbai offers Front for autonomous customer-facing interactions, Companion to assist human agents, and Analyst for back-office tagging and routing.
Is Cobbai secure for business data?
- Cobbai is SOC 2 Type 2 compliant and GDPR ready, and it offers features like data anonymization and multi-factor authentication.
Source category: Customer Support
Source subcategory: AI Chatbot
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