AI TOOL PROFILE
Clarivo: AI WhatsApp Customer Support Agent
- Customer Support
- AI Chatbot
- Solo entrepreneurs
- Small business owners
- Mid-market companies
- Enterprise support teams
- Agencies managing multiple brands
Pricing
Plans start at $79/month for one business (Pro), with Growth ($199/month) for up to 3 businesses and Scale ($499/month) for up to 10. A 7-day free trial is available with no credit card required.
At a glance
- Best for
- Solo entrepreneurs, Small business owners, Mid-market companies, Enterprise support teams, Agencies managing multiple brands
- Key use cases
- Customer Query Handling, Automated Lead Qualification, Real Estate Inquiry Management, After-Hours Support
- Official website
- Visit Clarivo official website
How AI is used
Clarivo is a support tool designed for the WhatsApp Business platform. It uses a knowledge base created from a company's FAQs and documentation to answer customer questions in real time, which supports 24/7 availability for inbound messages.
The tool is built for various users, from solo entrepreneurs to enterprise teams and agencies. It focuses on automating the initial interaction and lead qualification process, allowing human agents to step in when a conversation requires human expertise.
Beyond automated chatting, it provides a unified inbox and a performance dashboard for tracking resolution rates and lead volume. Buyers should note that the tool requires a WhatsApp Business account and a knowledge base upload to function.
Before choosing this tool, businesses should confirm if a WhatsApp-centric support strategy aligns with their customer communication channels and if they have documented FAQs ready for the AI to use.
Key Features
AI Knowledge Base Training
Supports uploading FAQs and product documentation so the AI can answer questions based on specific business data.
Automatic Lead Capture
Extracts names, phone numbers, and interests from WhatsApp conversations into searchable fields.
Smart Inquiry Escalation
Designed to notify human team members to take over the chat when the AI cannot confidently answer a query.
Unified Inbox
Provides a single location to view chat history and manage conversations with context.
Performance Dashboard
Offers analytics on response times, resolution rates, and lead volume.
QR Code Setup
Supports linking a WhatsApp Business account via a QR code scan.
Use Cases
Customer Query Handling
Using the AI agent to provide answers to common questions regarding delivery, payments, and services on WhatsApp.
Automated Lead Qualification
Capturing contact details and preferences from inbound prospects to build a lead list.
Real Estate Inquiry Management
Capturing urgency and preferences from inbound leads before escalating property-specific questions to an agent.
After-Hours Support
Maintaining conversation flow and capturing lead information when human staff are offline.
FAQ
How does Clarivo's AI learn about a business?
- Users upload FAQs, product documentation, or descriptive text, which the AI processes to answer customer questions.
What happens if the AI cannot answer a customer's question?
- The system is designed to escalate the inquiry to a human team member.
Is there a free trial for Clarivo?
- Yes, Clarivo offers a 7-day free trial on all plans, and no credit card is required to start.
Can Clarivo be used for multiple WhatsApp accounts?
- Yes, the Growth plan supports up to 3 businesses and the Scale plan supports up to 10, with custom pricing for larger agencies.
Source category: Customer Support
Source subcategory: AI Chatbot
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