Clarivo: AI WhatsApp Customer Support Agent
Clarivo helps small and mid-sized businesses manage WhatsApp inquiries using an AI agent. It is designed for teams looking to automate routine support and capture lead details.
At a glance
- Category
- Customer Support
- Best for
- Solo entrepreneurs, Small business owners, Mid-market companies, Enterprise support teams, Agencies managing multiple brands
- Pricing
- Plans start at $79/month for one business (Pro), with Growth ($199/month) for up to 3 businesses and Scale ($499/month) for up to 10. A 7-day free trial is available with no credit card required.
- Key use cases
- Customer Query Handling, Automated Lead Qualification, Real Estate Inquiry Management, After-Hours Support
- Official website
- clarivo.io
Clarivo is a support tool designed for the WhatsApp Business platform. It uses a knowledge base created from a company's FAQs and documentation to answer customer questions in real time, which supports 24/7 availability for inbound messages.
The tool is built for various users, from solo entrepreneurs to enterprise teams and agencies. It focuses on automating the initial interaction and lead qualification process, allowing human agents to step in when a conversation requires human expertise.
Beyond automated chatting, it provides a unified inbox and a performance dashboard for tracking resolution rates and lead volume. Buyers should note that the tool requires a WhatsApp Business account and a knowledge base upload to function.
Before choosing this tool, businesses should confirm if a WhatsApp-centric support strategy aligns with their customer communication channels and if they have documented FAQs ready for the AI to use.
Key Features
Supports uploading FAQs and product documentation so the AI can answer questions based on specific business data.
Extracts names, phone numbers, and interests from WhatsApp conversations into searchable fields.
Designed to notify human team members to take over the chat when the AI cannot confidently answer a query.
Provides a single location to view chat history and manage conversations with context.
Offers analytics on response times, resolution rates, and lead volume.
Supports linking a WhatsApp Business account via a QR code scan.
Use Cases
Using the AI agent to provide answers to common questions regarding delivery, payments, and services on WhatsApp.
Capturing contact details and preferences from inbound prospects to build a lead list.
Capturing urgency and preferences from inbound leads before escalating property-specific questions to an agent.
Maintaining conversation flow and capturing lead information when human staff are offline.
Best For
Pricing
Plans start at $79/month for one business (Pro), with Growth ($199/month) for up to 3 businesses and Scale ($499/month) for up to 10. A 7-day free trial is available with no credit card required.
FAQ
Users upload FAQs, product documentation, or descriptive text, which the AI processes to answer customer questions.
The system is designed to escalate the inquiry to a human team member.
Yes, Clarivo offers a 7-day free trial on all plans, and no credit card is required to start.
Yes, the Growth plan supports up to 3 businesses and the Scale plan supports up to 10, with custom pricing for larger agencies.
Source category: Customer Support
Source subcategory: AI Chatbot
