Civic 365: 311 CRM for Government Agencies
Civic 365 helps municipalities and government agencies manage and track citizen service requests. It is a cloud-based system integrated with Microsoft 365 and Azure.
At a glance
- Category
- Other
- Best for
- Local government agencies, Municipalities, Government service managers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Citizen Service Request Management, Service Status Tracking, Digital Citizen Engagement
- Official website
- civic365.com
Civic 365 is a 311 CRM platform built for government entities to handle citizen engagement and service request management. The tool provides a digital gateway for citizens to submit requests and for staff to manage those requests through a centralized system.
Designed for local government agencies and municipalities, the software supports the use of digital and self-service channels. It is built on Microsoft 365 and Azure, and is designed to integrate with key local government applications.
Key capabilities include tracking the status of citizen issues, generating reports on service delivery, and utilizing AI-powered tools for application development.
Buyers should confirm how the platform integrates with their specific existing government software and verify if the Microsoft 365 dependency aligns with their current IT infrastructure.
Key Features
A centralized system for receiving and managing citizen service requests.
Online portals and tools that allow citizens to interact with government services.
Tools designed to track the status of citizen issues and report on service delivery.
The platform is built on Microsoft 365 and deployed via Azure cloud.
Includes AI capabilities used for developing applications and gaining insights.
Use Cases
Processing and organizing incoming service requests from community members.
Monitoring the progress of reported citizen issues to support resolution.
Providing residents with digital self-service options for service intake.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Civic 365 is a cloud-based 311 CRM platform developed by Cubic Logics for government agencies to manage citizen service requests and engagement.
The platform is powered by Microsoft 365 and deployed using Azure cloud infrastructure.
It is designed for local government agencies and municipalities that want to digitize citizen service requests and tracking.
Source category: Other
Source subcategory: CRM
