AI TOOL PROFILE
Civic 365: 311 CRM for Government Agencies
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Local government agencies, Municipalities, Government service managers
- Key use cases
- Citizen Service Request Management, Service Status Tracking, Digital Citizen Engagement
- Official website
- Visit Civic 365 official website
How AI is used
Civic 365 is a 311 CRM platform built for government entities to handle citizen engagement and service request management. The tool provides a digital gateway for citizens to submit requests and for staff to manage those requests through a centralized system.
Designed for local government agencies and municipalities, the software supports the use of digital and self-service channels. It is built on Microsoft 365 and Azure, and is designed to integrate with key local government applications.
Key capabilities include tracking the status of citizen issues, generating reports on service delivery, and utilizing AI-powered tools for application development.
Buyers should confirm how the platform integrates with their specific existing government software and verify if the Microsoft 365 dependency aligns with their current IT infrastructure.
Key Features
311 CRM System
A centralized system for receiving and managing citizen service requests.
Digital Self-Service Channels
Online portals and tools that allow citizens to interact with government services.
Request Tracking and Reporting
Tools designed to track the status of citizen issues and report on service delivery.
Microsoft 365 and Azure Foundation
The platform is built on Microsoft 365 and deployed via Azure cloud.
AI-Powered Development
Includes AI capabilities used for developing applications and gaining insights.
Use Cases
Citizen Service Request Management
Processing and organizing incoming service requests from community members.
Service Status Tracking
Monitoring the progress of reported citizen issues to support resolution.
Digital Citizen Engagement
Providing residents with digital self-service options for service intake.
FAQ
What is Civic 365?
- Civic 365 is a cloud-based 311 CRM platform developed by Cubic Logics for government agencies to manage citizen service requests and engagement.
Which technology stack does Civic 365 use?
- The platform is powered by Microsoft 365 and deployed using Azure cloud infrastructure.
Who is this software designed for?
- It is designed for local government agencies and municipalities that want to digitize citizen service requests and tracking.
Source category: Other
Source subcategory: CRM
More tools in Other
Other published listings in the Other category.
More tools in the CRM software type
Related listings that share the same software type for comparison and shortlisting.
