{"best_for":["Local government agencies","Municipalities","Government service managers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/civic-365","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/civic-365.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-011.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Civic 365 (https://aitoolsforbusiness.ai/civic-365)"},"features":["311 CRM System: A centralized system for receiving and managing citizen service requests.","Digital Self-Service Channels: Online portals and tools that allow citizens to interact with government services.","Request Tracking and Reporting: Tools designed to track the status of citizen issues and report on service delivery.","Microsoft 365 and Azure Foundation: The platform is built on Microsoft 365 and deployed via Azure cloud.","AI-Powered Development: Includes AI capabilities used for developing applications and gaining insights."],"freshness_status":"fresh","name":"Civic 365","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Other","profile_last_verified":"2026-06-05T03:28:20.967Z","secondary_categories":[],"short_description":"Civic 365 is a 311 CRM platform designed for local government agencies to manage citizen service requests via digital and self-service channels.","slug":"civic-365","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/civic-365","use_cases":["Citizen Service Request Management: Processing and organizing incoming service requests from community members.","Service Status Tracking: Monitoring the progress of reported citizen issues to support resolution.","Digital Citizen Engagement: Providing residents with digital self-service options for service intake."],"website_url":"https://civic365.com/"}