AI TOOL PROFILE
Chaty: AI Receptionist for Booking Management
- Customer Support
- AI Chatbot
- Tour operators
- Attraction and activity providers
- Experience-based businesses
- Service-based businesses
- Companies using Rezdy or ROLLER
Pricing
Pricing starts at $95 AUD per month (billed yearly) for the Starter tier, which includes up to 100 minutes. Higher tiers include Professional ($155 AUD/mo) and Scale ($315 AUD/mo) with increased minute allotments.
At a glance
- Best for
- Tour operators, Attraction and activity providers, Experience-based businesses, Service-based businesses, Companies using Rezdy or ROLLER
- Key use cases
- After-Hours Booking, Automating Routine Inquiries, Booking Management, Call Summary Distribution
- Integrations
- Rezdy, ROLLER, Slack, Google Analytics
- Official website
- Visit Chaty official website
How AI is used
Chaty is a voice-based AI assistant that acts as a virtual receptionist for businesses that rely on phone-based bookings. It is designed to handle customer inquiries, check availability in real time, and create or modify bookings without requiring the caller to navigate a menu system.
The software is intended for tourism and experience operators, such as tour guides, attraction providers, and salons. By integrating with specific booking platforms, it supports the automation of scheduling tasks, which may allow staff to focus more on in-person guest experiences.
Buyers should confirm that their specific booking system is currently supported, as the tool relies on these integrations to manage real time availability. It also offers settings for call routing and AI voice preferences.
Key Features
AI Call Handling
Answers incoming phone calls and engages with customers using conversational AI to answer questions.
Booking Integration
Checks current availability and creates, modifies, or cancels bookings directly within the connected system.
Call Routing and Forwarding
Supports custom rules to determine which calls are handled by the AI and which are forwarded to a human agent.
Customizable AI Voices
Provides a selection of 8 different AI voices and allows users to name their virtual assistant.
Call Transcripts and Summaries
Generates word-for-word transcripts and AI-powered summaries of completed calls.
Payment Processing
Supports the ability to process payments during the booking process.
Use Cases
After-Hours Booking
Handling customer inquiries and securing bookings 24/7 across different time zones.
Automating Routine Inquiries
Using an uploaded knowledge base to answer frequently asked questions about services and pricing.
Booking Management
Allowing customers to check availability and book tours or activities via phone.
Call Summary Distribution
Sending call summaries and transcripts to team channels to provide visibility into customer interactions.
Integrations
- Rezdy
- ROLLER
- Slack
- Google Analytics
FAQ
What does Chaty do?
- Chaty is an AI-powered receptionist that answers customer phone calls, answers questions using a custom knowledge base, and books appointments directly into a business's booking system.
Which booking systems are supported?
- Chaty currently integrates with Rezdy and ROLLER, with Fareharbor and Bookeo listed as coming soon.
How is Chaty different from a standard IVR system?
- Unlike IVR systems that use menus, Chaty uses conversational AI to speak with customers and handle requests without requiring them to press numbers.
What are the pricing options for Chaty?
- Pricing starts at $95 AUD per month (billed yearly) for the Starter plan, which includes 100 minutes. Professional and Scale plans are available for higher minute volumes.
Source category: Customer Support
Source subcategory: AI Chatbot
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