ChatSpark AI Chatbot for Customer Support

Key Features

• Omnichannel Deployment

  Supports AI agent deployment on websites, WhatsApp, Instagram, Facebook Messenger, Telegram, and Slack.

• AI Actions

  Supports tasks across 40+ platforms, such as tracking orders in Shopify or booking meetings via Google Calendar.

• Multilingual Support

  Provides automatic translation and response capabilities in over 95 languages.

• Custom Knowledge Training

  Agents can be trained using website URLs, PDFs, CSVs, DOCX files, YouTube transcripts, and raw text.

• ChatSpark CoPilot

  A browser extension that provides access to the trained AI knowledge base within tools like Gmail, Zendesk, and Salesforce.

• Security and Compliance

  Includes AES-256 encryption, GDPR compliance, and SOC 2 infrastructure.

Use Cases

• Automating Routine Support

  Handling common FAQs regarding pricing, policies, and hours to help reduce repetitive ticket volume.

• Lead Capture and Qualification

  Collecting contact information from visitors and sending leads to an email or CRM.

• Appointment Scheduling

  Connecting to tools like Calendly or Square to allow customers to book meetings directly in chat.

• Order and Shipment Tracking

  Using e-commerce integrations to provide order status and tracking information.

• Internal Knowledge Retrieval

  Using the CoPilot extension to help team members find company policy or client data without leaving their current browser tab.

Integrations

• Shopify
• WooCommerce
• BigCommerce
• Zendesk
• Freshdesk
• Intercom
• Stripe
• PayPal
• Salesforce
• HubSpot
• Square
• Calendly
• Google Calendar
• CT IDX Pro+
• Follow Up Boss
• Zapier

FAQ

How do I train a ChatSpark AI agent?

You can train agents by providing website URLs, uploading PDFs, CSVs, and DOCX files, or by entering raw text and YouTube transcripts.

Can ChatSpark be deployed on social media?

Yes, it supports deployment on Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack, as well as your own website.

Is there a free version of ChatSpark?

ChatSpark does not have a permanent free plan, but it offers a 14-day free trial of the Basic plan.

What is the ChatSpark CoPilot?

CoPilot is a browser extension for Chrome, Edge, and Firefox that helps internal teams access their AI agent's knowledge base within tools like Gmail and Salesforce.