ChatBot: AI Chatbot Software for Customer Support
ChatBot helps small and mid-market businesses automate routine customer queries and qualify leads. It is designed for teams that need a combined AI agent, live chat, and ticketing system.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, E-commerce stores, Customer support teams
- Pricing
- Pricing starts at $19 per user per month when billed annually (or $25 monthly) for the Essential plan. A Growth plan is available at $79 per user per month, and Enterprise pricing is custom.
- Key use cases
- Automating FAQ Responses, Lead Capture and Qualification, E-commerce Product Recommendations, Multilingual Customer Support
- Integrations
- Shopify, Slack, WordPress, Facebook Messenger, Zapier
- Official website
- chatbot.com
ChatBot is an AI-driven platform designed to handle customer service and sales conversations. It uses a knowledge base trained on a company's website, documentation, and files to generate responses and resolve common issues.
The tool supports businesses of various sizes that want to provide 24/7 support. It operates across several channels, including website widgets, Facebook Messenger, SMS, and mobile apps, funneling conversations into a single shared inbox.
Beyond support, the software includes a ticketing system for managing complex requests and tools for lead qualification. A handoff process allows human agents to take over conversations from the AI agent when necessary.
Buyers should consider their expected volume of AI-handled conversations, as different pricing tiers have specific limits on monthly AI agent resolutions.
Key Features
The AI agent can be trained using a company's website URL, help articles, internal docs, and PDFs.
Supports interactions across website chat, Facebook Messenger, SMS, and mobile applications.
Supports identifying and qualifying leads by asking specific questions and scoring intent.
Allows team members to step into a conversation from the AI agent to assist customers directly.
Centralizes conversations and support tickets in one place with assignment and priority tracking.
A central repository to manage and update the content the AI agent uses for learning.
Use Cases
Using the AI agent to provide answers to repetitive customer questions 24/7.
Engaging website visitors in real time to qualify them as leads before routing to a sales rep.
Matching customers with products based on conversation context and browsing history.
Using the AI model to detect and respond to customers in multiple languages.
Best For
Integrations
Pricing
Pricing starts at $19 per user per month when billed annually (or $25 monthly) for the Essential plan. A Growth plan is available at $79 per user per month, and Enterprise pricing is custom.
FAQ
The AI agent is trained by providing a website URL, help center links, or uploading documentation and PDFs. The system scans these sources to build a knowledge base.
A resolution is a conversation handled by the AI agent that ends without the customer requesting further human help. Plans include a specific number of resolutions per month.
Yes, all plans support human takeover, allowing a team member to assist the customer directly with the full conversation history preserved.
ChatBot offers a 14-day free trial that does not require a credit card to sign up.
Source category: Customer Support
Source subcategory: AI Chatbot
