AI TOOL PROFILE
ChatBot: AI Chatbot Software for Customer Support
- Customer Support
- AI Chatbot
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- E-commerce stores
- Customer support teams
Pricing
Pricing starts at $19 per user per month when billed annually (or $25 monthly) for the Essential plan. A Growth plan is available at $79 per user per month, and Enterprise pricing is custom.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, E-commerce stores, Customer support teams
- Key use cases
- Automating FAQ Responses, Lead Capture and Qualification, E-commerce Product Recommendations, Multilingual Customer Support
- Integrations
- Shopify, Slack, WordPress, Facebook Messenger, Zapier
- Official website
- Visit ChatBot official website
How AI is used
ChatBot is an AI-driven platform designed to handle customer service and sales conversations. It uses a knowledge base trained on a company's website, documentation, and files to generate responses and resolve common issues.
The tool supports businesses of various sizes that want to provide 24/7 support. It operates across several channels, including website widgets, Facebook Messenger, SMS, and mobile apps, funneling conversations into a single shared inbox.
Beyond support, the software includes a ticketing system for managing complex requests and tools for lead qualification. A handoff process allows human agents to take over conversations from the AI agent when necessary.
Buyers should consider their expected volume of AI-handled conversations, as different pricing tiers have specific limits on monthly AI agent resolutions.
Key Features
AI Agent Training
The AI agent can be trained using a company's website URL, help articles, internal docs, and PDFs.
Multichannel Communication
Supports interactions across website chat, Facebook Messenger, SMS, and mobile applications.
Lead Qualification
Supports identifying and qualifying leads by asking specific questions and scoring intent.
Human Takeover
Allows team members to step into a conversation from the AI agent to assist customers directly.
Shared Inbox and Ticketing
Centralizes conversations and support tickets in one place with assignment and priority tracking.
Knowledge Hub
A central repository to manage and update the content the AI agent uses for learning.
Use Cases
Automating FAQ Responses
Using the AI agent to provide answers to repetitive customer questions 24/7.
Lead Capture and Qualification
Engaging website visitors in real time to qualify them as leads before routing to a sales rep.
E-commerce Product Recommendations
Matching customers with products based on conversation context and browsing history.
Multilingual Customer Support
Using the AI model to detect and respond to customers in multiple languages.
Integrations
- Shopify
- Slack
- WordPress
- Facebook Messenger
- Zapier
FAQ
How does the AI agent get trained?
- The AI agent is trained by providing a website URL, help center links, or uploading documentation and PDFs. The system scans these sources to build a knowledge base.
What is a 'resolution' in ChatBot pricing?
- A resolution is a conversation handled by the AI agent that ends without the customer requesting further human help. Plans include a specific number of resolutions per month.
Can a human take over an AI conversation?
- Yes, all plans support human takeover, allowing a team member to assist the customer directly with the full conversation history preserved.
Is there a free trial available?
- ChatBot offers a 14-day free trial that does not require a credit card to sign up.
Source category: Customer Support
Source subcategory: AI Chatbot
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