AI TOOL PROFILE
Chat ON Desk: WhatsApp Marketing and Business Messaging
- Marketing
- Marketing Automation
- Small businesses
- Mid-market companies
- Marketing agencies
- E-commerce store owners
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though a free trial is mentioned.
At a glance
- Best for
- Small businesses, Mid-market companies, Marketing agencies, E-commerce store owners
- Key use cases
- E-commerce Order Management, Sales Recovery, Customer Support Automation, Promotional Campaigns, Feedback Collection
- Integrations
- Shopify, WooCommerce, ZOHO CRM, Bitrix, WHMCS
- Official website
- Visit Chat ON Desk official website
How AI is used
Chat ON Desk is a business messaging platform and official Meta Business Partner that leverages the WhatsApp Business API. It provides a centralized system for teams to communicate with customers across various channels including WhatsApp, Facebook, Instagram, and Telegram.
The tool is designed for small to mid-market companies and marketing agencies, particularly those with e-commerce operations. It supports automation for transactional alerts, promotional campaigns, and lead qualification.
Buyers can use a unified team inbox to manage conversations from different platforms in a single thread. The software also includes a no-code AI chatbot builder that supports several LLMs, allowing businesses to handle common queries.
Before choosing this tool, buyers should confirm the specific requirements of the WhatsApp Business API and evaluate whether the hybrid 'coexistence' model or a full API migration fits their operational scale.
Key Features
Official WhatsApp Business API
Provides a compliant way to send bulk messages and automate business communication.
Unified Team Inbox
Consolidates messages from WhatsApp, Facebook, Instagram, Telegram, and other channels into one customer thread.
AI Chatbot Builder
A no-code tool for creating AI assistants with support for OpenAI, Gemini, Perplexity, and In-House LLMs.
Multi-Channel Notifications
Supports sending notifications across WhatsApp, Facebook, Instagram, Telegram, Viber, Slack, and Line.
WhatsApp Coexistence
Allows businesses to use the WhatsApp Business App and the Cloud API simultaneously on the same phone number.
Transactional Automation
Supports automated messages for order updates, shipping alerts, and abandoned cart recovery.
Use Cases
E-commerce Order Management
Sending automated order and shipping updates to customers and verifying COD orders to help reduce fake orders.
Sales Recovery
Using automated reminders for abandoned carts and sending back-in-stock alerts to potential buyers.
Customer Support Automation
Deploying AI chatbots to handle frequent inquiries and routing issues to human agents.
Promotional Campaigns
Sending personalized offers and broadcast messages to opted-in users.
Feedback Collection
Automating review requests to collect customer feedback after a purchase.
Integrations
- Shopify
- WooCommerce
- ZOHO CRM
- Bitrix
- WHMCS
- Kommo
- Zapier
- Make
- Google Sheets
FAQ
What is WhatsApp Coexistence in Chat ON Desk?
- It is a feature that allows a business to use the WhatsApp Business App and the WhatsApp Business Cloud API on the same phone number simultaneously.
Does Chat ON Desk support AI chatbots?
- Yes, it includes a no-code chatbot generator that supports models from OpenAI, Gemini, Perplexity, and in-house LLMs.
Which e-commerce platforms integrate with Chat ON Desk?
- The platform supports integrations with Shopify and WooCommerce, among other CRM and automation tools.
Source category: Marketing
Source subcategory: Marketing Automation
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