Chat ON Desk: WhatsApp Marketing and Business Messaging
Chat ON Desk helps small and mid-sized businesses manage customer conversations across multiple messaging channels. It is designed for e-commerce teams looking to automate order updates and recover abandoned carts.
At a glance
- Category
- Marketing
- Best for
- Small businesses, Mid-market companies, Marketing agencies, E-commerce store owners
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though a free trial is mentioned.
- Key use cases
- E-commerce Order Management, Sales Recovery, Customer Support Automation, Promotional Campaigns, Feedback Collection
- Integrations
- Shopify, WooCommerce, ZOHO CRM, Bitrix, WHMCS
- Official website
- chatondesk.com
Chat ON Desk is a business messaging platform and official Meta Business Partner that leverages the WhatsApp Business API. It provides a centralized system for teams to communicate with customers across various channels including WhatsApp, Facebook, Instagram, and Telegram.
The tool is designed for small to mid-market companies and marketing agencies, particularly those with e-commerce operations. It supports automation for transactional alerts, promotional campaigns, and lead qualification.
Buyers can use a unified team inbox to manage conversations from different platforms in a single thread. The software also includes a no-code AI chatbot builder that supports several LLMs, allowing businesses to handle common queries.
Before choosing this tool, buyers should confirm the specific requirements of the WhatsApp Business API and evaluate whether the hybrid 'coexistence' model or a full API migration fits their operational scale.
Key Features
Provides a compliant way to send bulk messages and automate business communication.
Consolidates messages from WhatsApp, Facebook, Instagram, Telegram, and other channels into one customer thread.
A no-code tool for creating AI assistants with support for OpenAI, Gemini, Perplexity, and In-House LLMs.
Supports sending notifications across WhatsApp, Facebook, Instagram, Telegram, Viber, Slack, and Line.
Allows businesses to use the WhatsApp Business App and the Cloud API simultaneously on the same phone number.
Supports automated messages for order updates, shipping alerts, and abandoned cart recovery.
Use Cases
Sending automated order and shipping updates to customers and verifying COD orders to help reduce fake orders.
Using automated reminders for abandoned carts and sending back-in-stock alerts to potential buyers.
Deploying AI chatbots to handle frequent inquiries and routing issues to human agents.
Sending personalized offers and broadcast messages to opted-in users.
Automating review requests to collect customer feedback after a purchase.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though a free trial is mentioned.
FAQ
It is a feature that allows a business to use the WhatsApp Business App and the WhatsApp Business Cloud API on the same phone number simultaneously.
Yes, it includes a no-code chatbot generator that supports models from OpenAI, Gemini, Perplexity, and in-house LLMs.
The platform supports integrations with Shopify and WooCommerce, among other CRM and automation tools.
Source category: Marketing
Source subcategory: Marketing Automation
