{"best_for":["Small businesses","Mid-market companies","Marketing agencies","E-commerce store owners"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/chat-on-desk","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/chat-on-desk.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-010.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Chat ON Desk (https://aitoolsforbusiness.ai/chat-on-desk)"},"features":["Official WhatsApp Business API: Provides a compliant way to send bulk messages and automate business communication.","Unified Team Inbox: Consolidates messages from WhatsApp, Facebook, Instagram, Telegram, and other channels into one customer thread.","AI Chatbot Builder: A no-code tool for creating AI assistants with support for OpenAI, Gemini, Perplexity, and In-House LLMs.","Multi-Channel Notifications: Supports sending notifications across WhatsApp, Facebook, Instagram, Telegram, Viber, Slack, and Line.","WhatsApp Coexistence: Allows businesses to use the WhatsApp Business App and the Cloud API simultaneously on the same phone number.","Transactional Automation: Supports automated messages for order updates, shipping alerts, and abandoned cart recovery."],"freshness_status":"fresh","name":"Chat ON Desk","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though a free trial is mentioned.","pricing_url":null,"primary_category":"Marketing","profile_last_verified":"2026-06-03T20:42:31.139Z","secondary_categories":[],"short_description":"Chat ON Desk is a WhatsApp marketing platform that uses the official Business API to automate customer messages and manage multi-channel conversations.","slug":"chat-on-desk","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/chat-on-desk","use_cases":["E-commerce Order Management: Sending automated order and shipping updates to customers and verifying COD orders to help reduce fake orders.","Sales Recovery: Using automated reminders for abandoned carts and sending back-in-stock alerts to potential buyers.","Customer Support Automation: Deploying AI chatbots to handle frequent inquiries and routing issues to human agents.","Promotional Campaigns: Sending personalized offers and broadcast messages to opted-in users.","Feedback Collection: Automating review requests to collect customer feedback after a purchase."],"website_url":"https://chatondesk.com/"}