Chargerback: Lost and Found Management Software
Chargerback helps businesses in high-traffic industries manage lost and found workflows. It is designed for organizations that want to match found items with reports and manage shipping payments through a PCI-compliant system.
At a glance
- Category
- Operations
- Best for
- Airlines and Airports, Hotels and Resorts, Amusement Parks, Public Transportation Agencies, Rental Car Companies
- Pricing
- Chargerback is listed as free for businesses, though evidence mentions a revenue share model. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Item Matching, Guest Self-Reporting, Managing Return Shipping, Digital Inventory Management
- Integrations
- USPS, FedEx, UPS, DHL
- Official website
- chargerback.com
Chargerback is a cloud-based platform designed to organize the collection, tracking, and return of items lost by customers or guests. It uses AI-driven image recognition to help staff match found items with user reports.
The software is intended for businesses with high volumes of public visitors, such as airports, hotels, cruise lines, and amusement parks. It supports digital workflows by allowing guests to self-report lost items via an embedded form on the business website.
Operational features include a chain of custody for items and a payment module that allows guests to pay for shipping costs, which may help businesses avoid absorbing postage expenses.
Buyers should verify how the platform integrates with their reporting needs and confirm that the self-service reporting flow aligns with their customer service standards.
Key Features
Uses AI to help staff match photos of found items with reports submitted by guests.
Includes a module for guests to pay for the return shipping of their items.
Maintains a record of the item's movement and handling process.
Provides an IFRAME form for guest self-reporting on a business website.
Supports the creation of item reports using voice-to-text input.
Designed to comply with GDPR and CCPA standards for data protection.
Use Cases
Using image recognition and AI to suggest matches between found items and guest claims.
Allowing customers to report lost belongings via a website form to reduce manual data entry for staff.
Coordinating the shipping of items back to owners using carrier labels and guest-paid postage.
Tracking lost and found items through a digital chain of custody.
Best For
Integrations
Pricing
Chargerback is listed as free for businesses, though evidence mentions a revenue share model. Buyers should confirm current pricing on the vendor website.
FAQ
It is designed for businesses with high public foot traffic, including airlines, airports, hotels, cruise lines, amusement parks, and rental car companies.
The platform includes a PCI-compliant payment module that allows guests to pay a nominal fee for the shipping of their items.
No, it is a cloud-based platform accessible via browser and requires no installation.
Yes, the platform is designed to be GDPR and CCPA compliant.
Source category: Operations
Source subcategory: Lost and Found Management
