Canny: Customer Feedback Management Software and Tools
Canny helps product managers and customer success teams centralize user feedback. It supports connecting customer requests to a public or private roadmap.
At a glance
- Category
- Operations
- Best for
- Product Managers, Customer Success Teams, Software Companies, B2B SaaS Teams
- Pricing
- Canny offers a free plan for up to 25 tracked users. Paid tiers include a Core plan starting at $19/month billed yearly and a Pro plan at $79/month billed yearly, with custom pricing for business needs.
- Key use cases
- Feature Request Management, Internal Feedback Loop, Public Roadmap Transparency, Sales-to-Product Alignment
- Integrations
- Jira, GitHub, ClickUp, Linear, Azure DevOps
- Official website
- canny.io
Canny is a feedback management platform designed to help software companies organize feedback in one place. It provides a location where users can submit feature requests and vote on ideas, while teams can categorize and prioritize requests based on business impact.
Key Features
Supports a feedback portal for direct user requests and allows team members to log feedback on behalf of users.
Designed to automatically capture feedback from conversations, generate smart replies to gather more detail, and summarize comment threads.
Includes customizable formulas to score feature requests based on impact and effort, with options to sort by MRR impact.
Supports the creation of public or private roadmaps and publishing changelogs to notify users when features are released.
Allows teams to filter feedback by specific user groups, such as paying customers.
Use Cases
Centralizing user suggestions in one place to help prevent ideas from being lost across different communication channels.
Using the platform as a hub for employees across different departments to submit internal product feedback.
Sharing a public-facing roadmap to show customers what the team is working on and gathering feedback on those items.
Allowing sales teams to log specific prospect requests to signal priority to the product team.
Best For
Integrations
Pricing
Canny offers a free plan for up to 25 tracked users. Paid tiers include a Core plan starting at $19/month billed yearly and a Pro plan at $79/month billed yearly, with custom pricing for business needs.
FAQ
A tracked user is anyone who provides feedback by creating a post, voting, or commenting, including those captured by the AI Autopilot.
Yes, Canny offers a free plan that supports up to 25 tracked users and includes unlimited posts.
Autopilot is designed to automatically find and capture feedback from conversations, merge duplicate requests, and summarize comment threads.
Source category: Operations
Source subcategory: Product Management
