Canny: Customer Feedback Management Software and Tools

Key Features

• Feedback Collection

  Supports a feedback portal for direct user requests and allows team members to log feedback on behalf of users.

• Autopilot AI

  Designed to automatically capture feedback from conversations, generate smart replies to gather more detail, and summarize comment threads.

• Prioritization Tools

  Includes customizable formulas to score feature requests based on impact and effort, with options to sort by MRR impact.

• Roadmapping and Changelogs

  Supports the creation of public or private roadmaps and publishing changelogs to notify users when features are released.

• User Segmentation

  Allows teams to filter feedback by specific user groups, such as paying customers.

Use Cases

• Feature Request Management

  Centralizing user suggestions in one place to help prevent ideas from being lost across different communication channels.

• Internal Feedback Loop

  Using the platform as a hub for employees across different departments to submit internal product feedback.

• Public Roadmap Transparency

  Sharing a public-facing roadmap to show customers what the team is working on and gathering feedback on those items.

• Sales-to-Product Alignment

  Allowing sales teams to log specific prospect requests to signal priority to the product team.

Integrations

• Jira
• GitHub
• ClickUp
• Linear
• Azure DevOps
• Asana
• Intercom
• Zendesk
• Salesforce
• HubSpot
• Slack
• Discord
• Microsoft Teams
• Zapier

FAQ

What is a 'tracked user' in Canny?

A tracked user is anyone who provides feedback by creating a post, voting, or commenting, including those captured by the AI Autopilot.

Does Canny have a free version?

Yes, Canny offers a free plan that supports up to 25 tracked users and includes unlimited posts.

How does the AI Autopilot work in Canny?

Autopilot is designed to automatically find and capture feedback from conversations, merge duplicate requests, and summarize comment threads.