AI TOOL PROFILE
BotSupply Chatbot Platform
- Customer Support
- AI Chatbot
- Mid-market companies
- Enterprise organizations
- Multilingual businesses
- HR and Operations managers
Pricing
The Tech Subscription is €990 per month on a yearly plan or €1,490 per month on a monthly plan. Service subscriptions include Co-Pilot for €1,500/month and Managed Service for €3,000/month.
At a glance
- Best for
- Mid-market companies, Enterprise organizations, Multilingual businesses, HR and Operations managers
- Key use cases
- HR and Employee Support, Customer Support Automation, IT Helpdesk, E-commerce CX, University Student Lead Generation
- Integrations
- Oracle Service Cloud, Oracle HCM, Oracle Integration Cloud, Zendesk Guide, Zendesk Support
- Official website
- Visit botsupply official website
How AI is used
BotSupply is a conversational AI platform for building and deploying chatbots across multiple digital channels. It provides a low-code environment where users can design conversation paths visually.
The tool is aimed at businesses that manage high volumes of repetitive queries in departments like HR, finance, and procurement. It supports browser-based access and various deployment options, including webchat, WhatsApp, and Microsoft Teams.
Buyers should confirm that a technical subscription generally covers a single chatbot instance. Those needing multiple bots for different departments may need additional subscriptions.
For organizations wanting to test the tool, the platform offers a validation process to test specific use cases over a 30-day period.
Key Features
Visual Flow Builder
A low-code drag-and-drop interface for designing conversational paths and adding conditional logic.
Multilingual NLP
Natural Language Processing that supports over 100 languages to detect user intent.
Knowledge Base Integration
Connects to existing FAQs and documents, including PDFs, to help users find information.
Human Handover
Supports transferring conversations to live agents or creating tickets in a helpdesk.
Conversational Analytics
Dashboards and CSV exports to track user behavior and conversation data.
Use Cases
HR and Employee Support
Automating requests regarding payroll, leave balances, and onboarding inquiries.
Customer Support Automation
Handling repetitive customer queries across web and messaging channels.
IT Helpdesk
Managing initial troubleshooting and incident reporting for technical issues.
E-commerce CX
Supporting tasks such as order tracking, refund requests, and product comparisons.
University Student Lead Generation
Providing information on courses and applications to assist with student enrollments.
Integrations
- Oracle Service Cloud
- Oracle HCM
- Oracle Integration Cloud
- Zendesk Guide
- Zendesk Support
- HubSpot
- Freshdesk
- Zapier
- Microsoft Teams
- Slack
- Facebook Messenger
FAQ
Can I build multiple chatbots with one subscription?
- No, a single tech subscription covers one chatbot (e.g., an HR bot). An additional subscription is required for each separate chatbot, such as an IT Helpdesk bot.
How does BotSupply handle different languages?
- The platform uses a proprietary NLP engine that supports over 100 languages to detect intent and respond in the user's language.
What is the VALIDATE Accelerator?
- It is a 30-day process where businesses can choose a pre-built use case, customize it, and validate the value through conversational data before committing to a full subscription.
Source category: Customer Support
Source subcategory: AI Chatbot
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