AI TOOL PROFILE
Botsonic: Custom AI Chatbot Platform
- Customer Support
- AI Chatbot
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Operations Managers
- Customer Support Leads
Pricing
Plans start at $16 per month (billed annually) or $19 monthly for the Starter tier. Professional, Advanced, and custom Enterprise pricing are also available. All plans include a 7-day free trial.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Operations Managers, Customer Support Leads
- Key use cases
- Customer Support Automation, Employee Internal Support, Conversational Commerce, Industry-Specific Guidance
- Integrations
- WhatsApp, Facebook Messenger, Slack, Zapier, WordPress
- Official website
- Visit Botsonic official website
How AI is used
Botsonic is a platform for creating custom AI chatbots that can be embedded on a company website or connected to messaging channels. It supports the scanning of a business's website, help center, or uploaded documents to provide responses based on that specific data.
The tool is designed for a range of buyers, from small businesses to large enterprises, providing options for query automation and agentic workflows. It supports over 50 languages and connects with several third-party support tools.
Buyers should confirm their expected message volume and the need for human handoff, as these factors influence the choice between the Starter, Professional, Advanced, and Enterprise plans.
Security features include SOC 2 Type II compliance, GDPR compliance, and alignment with HIPAA requirements to support businesses in regulated industries.
Key Features
No-code Builder
Supports the creation and customization of AI agents without writing code.
Data Training
Scans websites, sitemaps, and uploaded files such as PDFs, Word documents, and Excel spreadsheets to train the bot on company-specific information.
Multi-channel Integration
Supports deployment across the web, WhatsApp, Facebook Messenger, Slack, and SMS.
Agentic Workflows
Available in higher-tier plans to automate tasks and execute industry-specific reasoning.
Support Handoff
Supports the transfer of complex queries from the AI to live agents or ticket systems.
Model Agnostic Routing
Uses a GPT Router to route between different AI models.
Use Cases
Customer Support Automation
Handling common customer queries by training the bot on help centers and FAQs.
Employee Internal Support
Providing staff with access to HR resources, company policies, and onboarding materials.
Conversational Commerce
Supporting retail operations with product recommendations and shopping assistance.
Industry-Specific Guidance
Serving as a virtual guide for education campuses or a property assistant for real estate agencies.
Integrations
- Facebook Messenger
- Slack
- Zapier
- WordPress
- Google Tag Manager
- Google Drive
- Notion
- Confluence
- Zendesk
- Freshdesk
- Salesforce
- HubSpot
- Zoho
FAQ
How does Botsonic learn about my business?
- Botsonic trains its AI agents by scanning your website, sitemaps, or by importing files such as PDFs, Word documents, and Excel spreadsheets.
Does Botsonic offer a free trial?
- Yes, all pricing plans come with a 7-day free trial.
Can Botsonic hand off a conversation to a human agent?
- Yes, the platform supports live agent and ticket handoff to services like Zendesk and Freshdesk, which may require specific plans or add-ons.
Which pricing plan is right for me?
- The Starter plan ($16/mo annual) is for beginners, Professional ($41/mo annual) is for growing businesses, and Advanced ($249/mo annual) is for those needing AI agentic workflows.
Source category: Customer Support
Source subcategory: AI Chatbot
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Chatbot software type
Related listings that share the same software type for comparison and shortlisting.
